Latest Customer relationship management and knowledge management News: Finextra Research

Research/Customer relationship management and knowledge managementSentiment Paper

Payments: The key to unlocking new ecosystems and why merchant services are on the up

06 December 2023 690 downloads

Agile digitalisation for future-focused issuers

Jos Veendrick, the Regional Head for Continental Europe at TSYS, a Global Payments company, assesses the challenges issuers face with legacy technology and the growing demand for convenience and personalisation in digital transactions. Our discussion covers cloud-based services and API-centric approaches, addressing industry needs and anticipating future growth in the digital payments landscape.

22 November 2023

Finextra TV/retail

The positive impact of AI on customer experience in financial services

With the shift from Google to GPT-4 for information searches, Greg Krasnov, the founder of Tonik Bank, examines AI’s growing influence on the financial industry ahead of this week's Singapore FinTech Festival. The discussion explores how banks are adopting AI, the implementation of Gen AI in customer interactions, where friction between regulation and innovation may arise, and the impact it is having on customer acquisition and credit applications.

15 November 2023

News/retail

IBM on how banks are starting to embrace generative AI

Earlier this week, NatWest announced its collaboration with IBM to add generative AI to their chatbot Cora, making it Cora+.

10 November 2023

Company update/retail

CRM outfit Insellerate integrates with Finastra

Insellerate, a leading provider of modern CRM and marketing automation solutions for banks, lenders, and credit unions, announced an integration with Finastra’s MortgagebotLOS and Originate solutions.

25 October 2023

Company update/retail

77 Bank digitises branch customer service with Fujitsu tech

Fujitsu today announced the development of a system that allows customers to easily complete transactions in a concise manner at all branches of the 77 Bank, Ltd. (1) (hereinafter, the 77 Bank) using an “in-store tablet” that utilizes Fujitsu's Customer Engagement Solution CHORDSHIP (hereinafter, CHORDSHIP) built on cloud. Its introduction was recently completed at all of the 77 Bank’s branches in Japan for used since September 2023.

13 October 2023

Company update/retail

Backbase launches Integration Platform-as-a-Service

Backbase, a leading Engagement Banking Platform provider, is thrilled to announce the launch of Grand Central, its groundbreaking Integration Platform-as-a-Service (iPaaS).

11 October 2023

Company update/retail

Dubai Islamic Bank Pakistan deploys Codebase Digibanc platform

Dubai Islamic Bank Pakistan, one of the country’s leading financial institutions, revealed its enhanced, cutting-edge digital onboarding services for resident and non-resident Pakistanis. Codebase Technologies, Dubai Islamic Bank Pakistan’s longstanding technology partner, accelerated the proposition's time to market by leveraging the flexibility of the Digibanc platform. This platform was used by both teams in 2021 to launch the country's first digital onboarding service for Roshan Digital Accounts.

21 September 2023

Company update/wealth

TS Imagine rolls-out dashboard for private banks and wealth managers

TS Imagine, the leading global, cross-asset provider of trading, portfolio, and risk management solutions for financial institutions, today introduces WealthSmart, an innovative, all-in-one system developed for private banks and wealth managers.

19 September 2023

Research/Customer relationship management and knowledge managementImpact Study

Power your banking value chain with AI/ML at scale

04 September 2023 437 downloads

Company update/retail

Mahalo Banking and Larky partner to boost account holder engagement

Larky, the market leader in account holder engagement technology, and Mahalo Banking, a CUSO that provides online and mobile banking solutions for credit unions, today announce an expanded partnership that enables all Mahalo clients to benefit from Larky’s nudge® platform and embeds the power of Larky’s innovative engagement technology in Mahalo’s comprehensive digital banking suite.

17 August 2023

Research/Customer relationship management and knowledge managementEvent Report

Keeping Pace with Customer Experience Demands during Cloud Migration

11 August 2023 157 downloads

Company update/retail

StepChange selects finova CRM platform

finova, the UK's largest cloud-based mortgages and savings software provider, has today announced that its award-winning CRM platform will be adopted by StepChange Financial Solutions, a subsidiary of leading UK debt charity StepChange that provides no obligation advice for UK borrowers.

02 August 2023