Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

Research/Customer relationship management and knowledge managementImpact Study

Power your banking value chain with AI/ML at scale

04 September 2023 428 downloads

Company update/retail

Mahalo Banking and Larky partner to boost account holder engagement

Larky, the market leader in account holder engagement technology, and Mahalo Banking, a CUSO that provides online and mobile banking solutions for credit unions, today announce an expanded partnership that enables all Mahalo clients to benefit from Larky’s nudge® platform and embeds the power of Larky’s innovative engagement technology in Mahalo’s comprehensive digital banking suite.

17 August 2023

Research/Customer relationship management and knowledge managementEvent Report

Keeping Pace with Customer Experience Demands during Cloud Migration

11 August 2023 156 downloads

Company update/retail

StepChange selects finova CRM platform

finova, the UK's largest cloud-based mortgages and savings software provider, has today announced that its award-winning CRM platform will be adopted by StepChange Financial Solutions, a subsidiary of leading UK debt charity StepChange that provides no obligation advice for UK borrowers.

02 August 2023

Research/Customer relationship management and knowledge managementFuture of Report

The Future of Fintech in Africa 2023

20 July 2023 571 downloads

Research/Customer relationship management and knowledge managementFuture of Report

The Future of Digital Banking in Europe 2023

05 June 2023 1006 downloads

Research/Customer relationship management and knowledge managementWhite Paper

Conversational Banking 2023: How to achieve a 293% ROI with conversational AI

15 May 2023 87 downloads

Research/Customer relationship management and knowledge management

Embracing Technology to shape the Future of Digital Banking

20 April 2023 602 downloads

Research/Customer relationship management and knowledge management

Customer Experience - Is Hyperpersonalisation the next frontier?

06 April 2023 447 downloads

Research/Customer relationship management and knowledge managementImpact Study

How banks can expand the omnichannel for virtual signing experiences

31 March 2023 189 downloads

Company update/cloud

Santander taps Salesforce to support UK firms expanding overseas

Salesforce, the global leader in CRM, today announced that Santander UK is using its technology to power Santander Navigator, its digital platform designed to help UK businesses expand internationally.

23 February 2023

Company update/retail

Forward Bank boosts personalisation with Larky

Larky, a fintech provider helping financial institutions proactively connect with their audience in the right place and at the right time, today announced its launch with Marshfield, Wis.-based Forward Bank.

07 February 2023

Company update/retail

Ideal Credit Union taps Alkami for digital sales

Alkami Technology, Inc. (Nasdaq: ALKT) (“Alkami”), a leading cloud-based digital banking solutions provider for banks and credit unions in the U.S., today announced its client, Ideal Credit Union, has launched the Segmint data and marketing solution via the Alkami Platform to provide a powerful new way for it to connect members with the banking products they need most.

21 December 2022

Company update/people

Agent IQ boosts exec team

Following its recent announcement of a successful $10 million Series A funding raise, Agent IQ, a provider of digital customer engagement solutions specializing in making financial services more personal again, announced the addition of fintech industry veteran, Michael Lee, as the company’s new chief sales officer, and the promotion of Soren Bested to chief operating officer.

17 November 2022

Company update/retail

Finastra unveils Digital Banking Insights app

Finastra today announced the availability of Finastra Digital Banking Insights, an app for Fusion Digital Banking that harnesses the power of data and advanced analytics to provide financial institutions with actionable insights into account holder behavior.

03 November 2022

News/payments

AFP 2022: US is playing 'catch up' with faster payments - UMB Bank

Uma Wilson, EVP, chief information and product officer for UMB bank, joined Finextra for a chat during a break in the action on the exhibit floor of last week’s AFP conference in Philadelphia. She talked about how banks can best answer calls for product innovation and partnership, and provide solutions to pain points that – in some cases at least – have long plagued customers, especially those in the corporate payments and treasury management space.

31 October 2022