Latest Customer relationship management and knowledge management News: Finextra Research

Company update/payments

Azimo implements USU customer support package

USU is equipping online money transfer service Azimo with its knowledge management solution for customer service.

09 March 2021

Company update/retail

Backbase forms partnership with Zafin

Leading engagement banking platform provider Backbase announces today that it has partnered with Zafin, the global leader in SaaS cloud-native product and pricing solutions for banks, to integrate Zafin’s relationship-based product and pricing capabilities into its Engagement Banking platform.

25 February 2021

Research/Customer relationship management and knowledge management

The Future of Regulation 2021

08 February 2021 838 downloads

Company update/retail

Dollar Bank taps Argo for customer services suite

ARGO, the leading provider of high-value technology and analytical-sciences software for the financial services and healthcare industries, announced that through their suite of retail banking technology, customers of Pittsburgh-based Dollar Bank will have a secure, seamless customer experience across all delivery channels.

02 February 2021

Company update/retail

Capco and Envizage join forces

Capco, the global management and technology consultancy, and Envizage, the London-based analytics software provider, today announced a new partnership that will see the two companies working together to deliver the benefits of Envizage’s simulation-based holistic advice engine for financial services.

28 January 2021

Research/Customer relationship management and knowledge management

Solving onboarding - The catalyst in creating a unique end-to-end client relationship

27 January 2021 766 downloads

Company update/Customer relationship management and knowledge management

Artesian takes the wraps off Artesian Connect

Artesian Solutions, a leading provider of client relationship intelligence and risk solutions, has today announced the launch of Artesian Connect, a new way to solve complex and high-value frontline and middle office commercial banking challenges.

15 January 2021

News/cloud

Future-proofing payments technology with cloud migration

Consumer expectations, behaviour and payment preferences are and will continue to evolve at an accelerated rate.

07 January 2021

Company update/Customer relationship management and knowledge management

eKeeper launches new CRM system for lenders with The Cambridge Building Society

eKeeper has today launched a new customer relationship management (CRM) system for lenders.

06 January 2021

Company update/retail

DigiBankASIA picks Backbase digital engagement platform

Backbase, a Global Engagement Banking software provider, has been selected by DigiBankASIA to offer its full-stack digital engagement banking platform solution for UNObank.

09 December 2020

Research/Customer relationship management and knowledge management

The Future of Core Banking 2020

09 December 2020 1299 downloads

Company update/retail

Swedbank rolls out Meniga customer engagement tech

Meniga, the global leader in AI-driven digital banking solutions, has partnered with Swedbank, a leading bank in the home markets of Sweden, Estonia, Latvia and Lithuania, to launch new services to increase customer engagement.

07 December 2020

Research/Customer relationship management and knowledge management

Paving the path from Open Banking to Open Finance in Benelux

27 November 2020 466 downloads

Company update/wealth

Brewin Dolphin implements Objectway client management software

Objectway, a leader in the Digital Wealth & Asset Management software, announced they have successfully implemented their client management system at the leading UK wealth manager Brewin Dolphin (LON:BRW).

26 November 2020

Research/Customer relationship management and knowledge management

The Future of Payments 2020

24 November 2020 570 downloads

Research/Customer relationship management and knowledge management

The Future of Identity 2020

17 November 2020 262 downloads

Company update/Customer relationship management and knowledge management

Bain launches NPS Prism product in Hong Kong

Bain & Company today announced that they have officially launched their “NPS Prism” product into the Hong Kong market, aimed at helping companies drive meaningful customer experience changes in their businesses.

16 November 2020

News/cloud

Electrifying cloud migration with strategy and security

The cloud can power innovation for financial institutions. As reported by McKinsey, 70% of banks are reviewing their core banking platforms and are beginning to leverage the potential that cloud-native services can deliver, as well as the offerings provided by technology vendors.

13 November 2020