Dollar Bank taps Argo for customer services suite
ARGO, the leading provider of high-value technology and analytical-sciences software for the financial services and healthcare industries, announced that through their suite of retail banking technology, customers of Pittsburgh-based Dollar Bank will have a secure, seamless customer experience across all delivery channels.
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Dollar Bank is further enhancing its customer service capabilities through the implementation of:
• ARGO Connects which enables staff to deliver consistent customer interactions and relationship management, and leverages data analytics to generate personalized offers and specific needs-based recommendations for each customer; and
• Paperless Processing to eliminate manual document printing and handling, significantly streamlining the documentation process through a fully digital method.
These additional solutions follow a successful implementation of ARGO’s Teller Payments Fraud solution, which streamlines the secure exchange and posting of items through capture at the teller counter and real-time fraud detection.
“The focus of the Dollar Bank and ARGO teams to deliver this crucial capability for our bankers during this unprecedented time speaks to each organization’s commitment to delivering value for the front line bankers to ensure our customers’ success” said Barry Grant, EVP Retail Banking, Dollar Bank.
“Dollar Bank has established itself through a commitment to excellent customer service, and it is that dedication and commitment to quality that aligns with the capabilities of our suite of solutions,” said Todd Robertson, Senior Vice President, ARGO. “With the addition of expanded Connects functionality such as Paperless Processing, Dollar Bank is well positioned to provide its customers with a consistent, convenient, personalized experience, whether within the branch or through the bank’s digital environments.”