Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

Company update/Chatbot

Thai stockmarket to launch chatbot on Facebook Messenger

The Stock Exchange of Thailand (SET) introduces SETBOT, a chatbot which can assist investors to start their investment in stocks and mutual fund, enable investors to make investment-related queries, access investment knowledge, and check their future financial planning via Facebook Messenger, during May 10-13 at its booth at Money Expo, Impact Exhibition & Convention Center, north of Bangkok.

09 May 2018

News/Chatbot

UBank enlists IBM Watson for RoboBrain assistant

Digital-only Australian bank UBank has teamed up with IBM to create a "hyper-personalised" AI-powered cognitive assistant for customer service employees.

28 March 2018

Company update/Chatbot

SimbaPay chatbot powers international remittance payments

SimbaPay – a London based digital money transfer provider – today announced the launch of an AI (Artificial Intelligence) powered chatbot service which now makes International Money Transfer (remittance) possible with only an SMS.

26 March 2018

News/Chatbot

'Alexa, Ask JPMorgan what is the target price of Facebook'

JPMorgan has introduced an Alexa skill that lets institutional clients ask Amazon's voice-activated assistant for the target price or tear sheet of a company.

26 March 2018

News/Chatbot

Savings chatbot Plum introduces ethical investment tool

British money management chatbot Plum has launched an investment tool that lets users choose where their money goes.

26 March 2018

Company update/Chatbot

Banca Transilvania to deploy Personetics chatbot

Banca Transilvania, the second largest bank in Romania, is partnering with Personetics, the leading provider of Cognitive Banking applications, to make AI-powered financial guidance an integrated part of the bank’s digital customer experience.

21 March 2018

News/Chatbot

Citi rolls out Facebook Messenger bot in Singapore

Citi has launched its first natural language chatbot for Facebook Messenger in Singapore ahead of a wider roll out around the world.

20 March 2018

Company update/Chatbot

NAB's MLC launches virtual assistant for superannuation planning

They say ‘talk is cheap’, but when it comes to the future of Aussies’ superannuation, it may be worth every cent, with MLC today launching Australia’s first superannuation virtual assistant.

16 March 2018

News/Chatbot

BMO rolls out virtual assistants for Twitter and Facebook Messenger

BMO has partnered with two tech startups to roll out chatbot service assistants for Facebook Messenger and Twitter.

15 March 2018

News/Chatbot

DKB introduces 'Herbie', the credit chatbot

Berlin-based Deutsche Kreditbank AG (DKB) is working with local startup FinReach to launch an online chatbot capable of guiding customers through the process of applying for a loan.

15 March 2018

Company update/Chatbot

SpiceFactory ships white label banking chatbot Cognito

SpiceFactory today announced the launch of Cognito, a white label chatbot platform that enables on-demand, contextual banking experiences.

14 March 2018

News/Chatbot

Singapore's OCBC establishes dedicated AI Lab

Singapore's OCBC Bank is to spend $10 million over the next three years to develop inhouse expertise in artificial intelligence with the creation of a dedicated AI division.

14 March 2018

Company update/Chatbot

Australia's AtlasTrend releases voice-activated finance bot

AtlasTrend, the financial investment platform helping Australians invest in global trends, is launching Australia’s first voice-activated personal investment assistant, Astro, once again challenging traditional institutions and approaches to investing money.

12 March 2018

Company update/Chatbot

Finn.ai releases Spanish-speaking virtual assistant at Nicaragua's Banpro

Finn.ai, the award-winning, AI-powered virtual assistant built for banking and personal finance, announced today the launch of their first Spanish-speaking banking assistant with Banpro, Nicaragua's largest bank.

06 March 2018

Company update/Chatbot

Orange Bank taps IBM Watson for virtual advisor

Orange, the leading French telecom operator, has been proposing since November 2017 a disruptive banking model with Orange Bank which has today reached nearly 100,000 customers.

06 March 2018

News/Chatbot

NatWest experiments with 'digital human' to answer customer queries

NatWest is in advance testing of a lifelike human avatar trained to answer customer queries across its mobile and online channels.

21 February 2018

Company update/Chatbot

Nuvo chatbot promises mortage in principle within 15 minutes

SAVVY house hunters will soon be able to get ahead in their house hunt with the release of a new online journey that finds them the right mortgage in just 15 minutes.

13 February 2018

News/Chatbot

TD Ameritrade lets users trade through Twitter

Customers of US brokerage TD Ameritrade can now research and trade stocks and exchange traded funds through Twitter direct messages.

08 February 2018

Company update/Chatbot

Wirecard mobile app implements chatbot to handle consumer queries

Wirecard, one of the leading global specialists for digital financial technology, will soon offer innovative, fully-digital and automated consumer interaction experiences via a Chatbot handling consumer enquiries.

08 February 2018

Company update/Chatbot

Consumers say no to chatbot silos in US and UK

eGain (NASDAQ:EGAN), the leading provider of cloud-based customer engagement solutions, today announced that chatbot silos are the biggest hurdle for consumers in using virtual assistants. The finding is from an independent survey of 3,000 consumers, conducted by Chatbots.org.

07 February 2018