Latest Chatbot News: Finextra Research

Embracing Technology to shape the Future of Digital Banking

20 April 2023 603 downloads

ChatGPT's AI privacy concerns the subject of new EU taskforce

The European Data Protection Board (EDPB), a body of Europe’s national privacy watchdog, has formed a ChatGPT taskforce to establish privacy guidelines on the AI platform.

14 April 2023

Research/ChatbotSurvey

Customer Experience - Is Hyperpersonalisation the next frontier?

06 April 2023 447 downloads

Company update/retail

BMO partners Agent IQ to boost digital communications

Agent IQ, a provider of digital customer engagement solutions specializing in making financial services more personal again, announced today its partnership with BMO and the bank's adoption of Lynq™, its easy-to-use, secure chat platform that digitally connects customers with bankers in real time.

22 February 2023

News/retail

Twenty7tec buys Meet Parker

British mortgage technology firm Twenty7Tec has acquired AI-based digital engagement specialist Meet Parker for an undisclosed sum.

09 January 2023

News/retail

DNB automates chat traffic with AI-powered virtual agent

Nordic bank DNB has automated more than half of its chat traffic by using Boost.ai's conversational AI platform.

04 January 2023

Company update/retail

Clinc's virtual assistant integrates with Finastra Fusion

Finastra today announced that Clinc, the leading conversational AI specialist serving global financial institutions, will deliver its Virtual Banking Assistant technology fully integrated within Finastra’s Fusion Digital Banking platform.

30 November 2022

News/retail

CaixaBank bot proves a hit

CaixaBank is hailing the impact of its virtual assistant, claiming that a third of digital customers are already using the bot, making it the top method for answering questions.

14 November 2022

News/retail

Money20/20 US: Wells Fargo and Google launch AI assistant ‘Fargo’

Wells Fargo today unveiled the launch of Fargo, a virtual assistant driven by Google Cloud’s AI technology to improve their retail and consumer banking experience.

24 October 2022

Research/Chatbot

The Future of Digital Banking in North America 2023

21 October 2022 1154 downloads

News/retail

BofA bot Erica hits 1bn customer interactions

Bank of America's AI-powered chatbot, Erica, has passed the one billion client interactions mark, helping nearly 32 million customers since launching in 2018.

14 October 2022

Company update/wealth

Tifin launches AI-powered investing assistant

Tifin, the fintech platform known for Magnifi, it’s award-winning investment marketplace, today announced the launch of their new premium subscription Magnifi Personal, aimed at helping investors without enough time or knowledge to build and grow their portfolios with intelligence.

13 October 2022

Company update/wealth

Truist launches AI-enhanced virtual assistant

Truist Financial Corporation ( NYSE: TFC), today announced the launch of Truist Assist in its mobile banking app and online banking platform for personal banking (retail and wealth) clients.

16 September 2022

News/retail

Westpac and FIS invest in conversational AI firm Kasisto

Conversational AI chatbot developer Kasisto has raised $15.5 million in a Series C extension led by its client Westpac and fintech giant FIS.

22 August 2022

Company update/retail

Glia launches virtual assistants

Glia, the leading provider of Digital Customer Service (DCS), today announced Glia Virtual Assistants (GVAs) to help companies improve resolution times and lower costs while providing seamless customer experiences that blend virtual and human guidance.

26 July 2022

Company update/retail

Glia buys Finn AI

Glia, the leading provider of Digital Customer Service, has acquired Finn AI, the premier AI-powered chatbot platform for banks and credit unions.

23 June 2022

News/retail

Cleo raises $80m for money management bot

British AI-based personal finance chatbot Cleo has hit a $500 million valuation thanks to a an $80 million funding round, according to Sky News.

21 June 2022

Company update/retail

Tifin introduces conversational AI for investing

TIFIN, a fintech platform using artificial intelligence (AI) and investment-driven personalization to shape the future of investor experiences, today announced the launch of their new Magnifi Mentor capability.

08 June 2022

Company update/Chatbot

US Bank introduces Spanish-speaking virtual assistant in mobile app

U.S. Bank is the first financial institution in the United States to offer an experience Spanish-speaking customers have never had before: the ability to bank via mobile app in their preferred language – just by speaking it.

28 April 2022

Company update/payments

Chat commerce vendor Clickatell secures $91 million in Series C funding

Clickatell, the CPaaS innovator and Chat Commerce leader, today announces it has secured $91 million in their Series C round.

22 February 2022