Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

Company update/retail

Eltropy and Alkami form partnership

Eltropy, the leading digital conversations platform for community financial institutions (CFIs), announced a partnership today with Alkami Technology, Inc. (Nasdaq: ALKT), a leading cloud-based digital banking solutions provider for financial institutions in the U.S.

21 August 2023

News/wholesale

BNPP SS unveils virtual agent

BNP Paribas Securities Services has announced the launch of an AI-powered virtual assistant.

21 June 2023

News/retail

Bank customers ill-served by poorly deployed chatbots - CFPB

The Consumer Financial Protection Bureau (CFPB) is monitoring banks' increasing use of AI-powered chatbots amid a surge of complaints from frustrated customers trying to receive straightforward answers from their financial institutions or raise a concern or dispute .

08 June 2023

News/retail

Digital bank One Zero to debut generative AI chatbot

Israeli digital bank One Zero is to introduce a generative AI chatbot capable of providing immediate replies to free-flowing customer queries.

06 June 2023

Company update/retail

Enacomm unveils AI-backed virtual assistant

Artificial intelligence (AI)-powered customer experience (CX) technology is ready for prime-time in financial services, at last. ENACOMM – a FinTech provider with time-honored expertise in intelligent self-service, big data and financial fraud prevention – today introduced the financial services industry to Emerie, the most advanced, accessible AI-backed Intelligent Virtual Assistant (IVA) for banking.

16 May 2023

Research/ChatbotWhite Paper

Conversational Banking 2023: How to achieve a 293% ROI with conversational AI

15 May 2023 87 downloads

News/regulation

Biden and Harris address AI regulation with BigTech CEOs

US President Joe Biden met with CEOs of several leading tech firms to discuss the dangers of rapid artificial intelligence (AI) adoption.

05 May 2023

News/devops

Jeremy Hunt dismisses AI warnings and insists UK leads the AI race

Chancellor Jeremy Hunt waved away concerns on rapid AI development at a Politico event in London on Wednesday, and insisted that the UK needs to step up in the global AI race.

21 April 2023

News/devops

AI race in full gear as Alphabet forms new AI-focused division

Alphabet Inc., Google’s parent company, is merging two AI-focused research divisions, Google Brain and DeepMind, to keep up the pace with competing AI developments.

21 April 2023

Research/Chatbot

Embracing Technology to shape the Future of Digital Banking

20 April 2023 602 downloads

News/regulation

ChatGPT's AI privacy concerns the subject of new EU taskforce

The European Data Protection Board (EDPB), a body of Europe’s national privacy watchdog, has formed a ChatGPT taskforce to establish privacy guidelines on the AI platform.

14 April 2023

Research/Chatbot

Customer Experience - Is Hyperpersonalisation the next frontier?

06 April 2023 447 downloads

Company update/retail

BMO partners Agent IQ to boost digital communications

Agent IQ, a provider of digital customer engagement solutions specializing in making financial services more personal again, announced today its partnership with BMO and the bank's adoption of Lynq™, its easy-to-use, secure chat platform that digitally connects customers with bankers in real time.

22 February 2023

News/retail

Twenty7tec buys Meet Parker

British mortgage technology firm Twenty7Tec has acquired AI-based digital engagement specialist Meet Parker for an undisclosed sum.

09 January 2023

News/retail

DNB automates chat traffic with AI-powered virtual agent

Nordic bank DNB has automated more than half of its chat traffic by using Boost.ai's conversational AI platform.

04 January 2023

Company update/retail

Clinc's virtual assistant integrates with Finastra Fusion

Finastra today announced that Clinc, the leading conversational AI specialist serving global financial institutions, will deliver its Virtual Banking Assistant technology fully integrated within Finastra’s Fusion Digital Banking platform.

30 November 2022

News/retail

CaixaBank bot proves a hit

CaixaBank is hailing the impact of its virtual assistant, claiming that a third of digital customers are already using the bot, making it the top method for answering questions.

14 November 2022

News/retail

Money20/20 US: Wells Fargo and Google launch AI assistant ‘Fargo’

Wells Fargo today unveiled the launch of Fargo, a virtual assistant driven by Google Cloud’s AI technology to improve their retail and consumer banking experience.

24 October 2022

Research/Chatbot

The Future of Digital Banking in North America 2023

21 October 2022 1154 downloads

News/retail

BofA bot Erica hits 1bn customer interactions

Bank of America's AI-powered chatbot, Erica, has passed the one billion client interactions mark, helping nearly 32 million customers since launching in 2018.

14 October 2022