Latest Chatbot News: Finextra Research

NatWest gives chatbot a generative AI upgrade

NatWest is boosting the IQ of its digital chatbot Cora with generative AI to provide more nuanced, pro-active answers to customer queries.

12 June 2024

News/retail

Bunq makes GenAI assistant fully conversational

Dutch neobank bunq has upgraded its GenAI assistant Finn to make it "fully conversational" and rolled out a travel insurance product.

15 May 2024

Company update/retail

BofA's Erica hits two billion interactions

More than 2 billion since 2018. That’s how many interactions Bank of America clients have had with Erica®, the most advanced and first widely available virtual financial assistant, since it launched.

08 April 2024

Company update/retail

GFT taps Google for GenAI assistant

Projections show that the global AI adoption rate could grow as much as 40% between 2023 and 2030.

08 April 2024

Company update/regulation

Themis launches AI-powered bot on AML platform

Themis continues to lead in applying innovative technology to the fight against financial crime, with the launch of a cutting-edge, AI-powered chatbot integration for its AML/KYC Platform.

27 February 2024

News/startups

PayPal invests in conversational AI firm Rasa

PayPal Ventures has co-led a $30 million Series C funding round for generative conversational AI platform Rasa.

15 February 2024

Company update/security

Fingerprints releases reusable enrollment device for biometric payment cards

World-leading biometrics company Fingerprint Cards AB (Fingerprints™) today announces the launch of Smart´Nroll, a simple and reusable enrollment device for biometric payment cards.

18 January 2024

Research/ChatbotImpact Study

AI and Cloud: The Proving Ground for Regulatory Resilience in 2024

22 December 2023 657 downloads

Company update/wholesale

FactSet launches AI chatbot to drive efficient workflows for junior bankers

FactSet, a global financial digital platform and enterprise solutions provider, today announced the beta release of its latest AI advancement, FactSet Mercury, an innovative large language model-based knowledge agent to power modern digital workflows and enhance fact-based decision making.

15 December 2023

News/predictions

73% of FS execs expect GenAI to take their jobs

Almost three-quarters (73%) of executives working in financial services expect to eventually be replaced by Generative AI (GAI), according to a recently released study.

22 November 2023

Company update/markets

SIX launches bot for corporate actions data

SIX, the global financial information provider, has today launched a new tool built on its market leading corporate actions data allowing financial market professionals to ask intuitive questions relating to corporate actions events.

21 November 2023

Finextra TV/retail

The positive impact of AI on customer experience in financial services

With the shift from Google to GPT-4 for information searches, Greg Krasnov, the founder of Tonik Bank, examines AI’s growing influence on the financial industry ahead of this week's Singapore FinTech Festival. The discussion explores how banks are adopting AI, the implementation of Gen AI in customer interactions, where friction between regulation and innovation may arise, and the impact it is having on customer acquisition and credit applications.

15 November 2023

Company update/wealth

Ammonite raises £250k investment

Industrial Thought Ltd. – a group of companies focused on accelerating the future of wealth management – has announced a £250K investment in Ammonite, developers of hybrid financial advice technology. This raise comes during a period of significant economic pressures but also a period of rapid transformation for the industry, with financial advisors forced to meet a new wave of digital demands. As a result of the investment, Ammonite can speed up the pace of its development and enable more advisory firms to grow their customer base.

10 November 2023

News/retail

IBM on how banks are starting to embrace generative AI

Earlier this week, NatWest announced its collaboration with IBM to add generative AI to their chatbot Cora, making it Cora+.

10 November 2023

Company update/regulation

ICO issues enforcement notice to Snap Inc over AI chatbot failings

The Information Commissioner’s Office (ICO) has issued Snap, Inc and Snap Group Limited (Snap) with a preliminary enforcement notice over potential failure to properly assess the privacy risks posed by Snap’s generative AI chatbot ‘My AI’.

06 October 2023

Company update/retail

Eltropy and Alkami form partnership

Eltropy, the leading digital conversations platform for community financial institutions (CFIs), announced a partnership today with Alkami Technology, Inc. (Nasdaq: ALKT), a leading cloud-based digital banking solutions provider for financial institutions in the U.S.

21 August 2023

News/wholesale

BNPP SS unveils virtual agent

BNP Paribas Securities Services has announced the launch of an AI-powered virtual assistant.

21 June 2023

News/retail

Bank customers ill-served by poorly deployed chatbots - CFPB

The Consumer Financial Protection Bureau (CFPB) is monitoring banks' increasing use of AI-powered chatbots amid a surge of complaints from frustrated customers trying to receive straightforward answers from their financial institutions or raise a concern or dispute .

08 June 2023

News/retail

Digital bank One Zero to debut generative AI chatbot

Israeli digital bank One Zero is to introduce a generative AI chatbot capable of providing immediate replies to free-flowing customer queries.

06 June 2023

Company update/retail

Enacomm unveils AI-backed virtual assistant

Artificial intelligence (AI)-powered customer experience (CX) technology is ready for prime-time in financial services, at last. ENACOMM – a FinTech provider with time-honored expertise in intelligent self-service, big data and financial fraud prevention – today introduced the financial services industry to Emerie, the most advanced, accessible AI-backed Intelligent Virtual Assistant (IVA) for banking.

16 May 2023