Latest Chatbot News: Finextra Research

Live: FusionONE 2019 - day two

Welcome to Finextra’s live coverage of FusionONE 2019. The second day of the conference will tackle issues that concern the developers before breaking into streams, focusing on different products.

22 May 2019

News/devops

Live: FusionONE 2019 - day one

Welcome to Finextra’s live coverage of FusionONE 2019. This two-day event is Finastra's first major developer conference, which will see hundreds of developers from fintech companies and banks taking part in a deep dive into FusionFabric.cloud tools and infrastructure.

21 May 2019

News/Chatbot

NextGen Banking London 2019: Live blog

Welcome to Finextra’s live coverage of NextGen Banking London 2019, the one-day event which will explore how the AI revolution will permeate and disrupt the financial services industry and what role the technology will play in the future of finance.

16 May 2019

News/Chatbot

DBS retrains call centre staff for digital future

Singapore's DBS has retrained more than 500 call centre employees for the digital age, creating new roles in areas such as social media, voice biometrics and live chat.

08 May 2019

News/ai

Westpac switches on AI chatbot as productivity pressures mount

Westpac is introducing a new AI-powered chatbot to its 4.6 million digital customers as part of a programme to raise productivity and cut costs in the face of a challenging business environment.

07 May 2019

News/Chatbot

Tackling digital transformation in Nordic financial services

SWIFT's Business Forum Nordics event examined how the financial services community in the region can deliver technological innovation while managing emerging risk factors.

04 April 2019

News/ai

Bank of America's Erica chatbot wins over customers

Bank of America says customers are warming to its AI-driven virtual financial assistant Erica, which has surpassed 6 million users and completed more than 35 million client requests.

25 March 2019

News/ai

Bank AI experts gather for NextGen Banking London

AI experts from Barclays, Lloyds Bank, Citibank, Santander, Westpac and State Street will take to the stage at Finextra’s NextGen Banking London conference on 16th May 2019, to stir up the debate on how artificial intelligence is impacting and reshaping financial services.

07 March 2019

News/ai

Danske Bank is using AI to predict IT breakdowns before they happen

Danske Bank is using machine learning technology from IBM for prediction and resolution of IT issues, identifying problems in advance before they impact on the customer.

04 March 2019

News/ai

UBank launches 'digital human' home loan assistant

Australian online bank UBank is set to debut the latest member of its home loan team, Mia, a digital assistant with a human face powered by artificial intelligence technology.

11 February 2019

News/ai

NatWest Data COO: ’Overhyped’ AI must work for customers

In an interview with Finextra, NatWest chief operating officer for data and analytics, Paul Hollands, reveals that although he considers artificial intelligence to often be no more than a buzzword, the UK bank’s new data academy will let staff leverage practical technologies such as machine learning to build better services for customers.

07 February 2019

News/Chatbot

TD integrates chatbot into app

Canada's TD Bank has integrated an AI-powered chatbot called Clari into its mobile app to help users keep track of their spending.

09 January 2019

News/startups

BBVA's Propel invests in chatty penguin bot Charlie

BBVA-backed venture fund Propel has led a $9 million Series A round in US-based Charlie, a text-based AI chatbot aimed at less financially astute consumers.

26 November 2018

News/ai

BofA faces trademark suit over Erica chatbot

Bank of America has been sued by a man over the use of the name "Erica" for its in-app AI-powered virtual assistant chatbot.

12 November 2018

News/payments

DBS launches Facebook Messenger bot for restaurant orders

Singapore-based DBS has begun testing a chatbot that allows customers to order and pay for meals at participating restaurants through Facebook Messenger.

29 October 2018

News/Chatbot

Money 20/20 Day One: GDPR, AI and the art of conversation

Banking innovators and fintech disruptors have once again descended upon the Las Vegas Strip for another jam-packed Money20/20 US event, a four-day jamboree exploring the revolution of money in all its forms.

22 October 2018

News/Chatbot

Swift Business Forum New York - live blog

Welcome to Finextra's live coverage of the Swift Business Forum New York 2018. This event will focus on important issues affecting the financial industry, exploring how far and how fast the transformation of financial services will take place in the US and how firms can win in a digital-first world.

12 September 2018

News/Chatbot

DBS taps WhatsApp and WeChat for wealth client communications

Singapore-based DBS has launched a chat service that lets its wealth clients interact and transact with their relationship managers via WhatsApp and WeChat.

11 September 2018

News/Chatbot

BoE exec warns of AI job threat

The chief economist of the Bank of England (BoE) has warned that the rise of artificial intelligence could leave large groups of people "technologically unemployed" unless there was a skills revolution.

21 August 2018

News/Chatbot

ING rolls out contact centre platform across 12 countries

ING is rolling out a unified contact centre platform fit for the omni-channel era across 12 countries.

10 August 2018