Chatbot

116 articles tagged with this keyword

/devops

AI race in full gear as Alphabet forms new AI-focused division

Alphabet Inc., Google’s parent company, is merging two AI-focused research divisions, Google Brain and DeepMind, to keep up the pace with competing AI developments.

/regulation

ChatGPT's AI privacy concerns the subject of new EU taskforce

The European Data Protection Board (EDPB), a body of Europe’s national privacy watchdog, has formed a ChatGPT taskforce to establish privacy guidelines on the AI platform.

/retail

Twenty7tec buys Meet Parker

British mortgage technology firm Twenty7Tec has acquired AI-based digital engagement specialist Meet Parker for an undisclosed sum.

/retail

DNB automates chat traffic with AI-powered virtual agent

Nordic bank DNB has automated more than half of its chat traffic by using Boost.ai's conversational AI platform.

/retail

CaixaBank bot proves a hit

CaixaBank is hailing the impact of its virtual assistant, claiming that a third of digital customers are already using the bot, making it the top method for answering questions.

/retail

Money20/20 US: Wells Fargo and Google launch AI assistant ‘Fargo’

Wells Fargo today unveiled the launch of Fargo, a virtual assistant driven by Google Cloud’s AI technology to improve their retail and consumer banking experience.

/retail

BofA bot Erica hits 1bn customer interactions

Bank of America's AI-powered chatbot, Erica, has passed the one billion client interactions mark, helping nearly 32 million customers since launching in 2018.

/retail

Westpac and FIS invest in conversational AI firm Kasisto

Conversational AI chatbot developer Kasisto has raised $15.5 million in a Series C extension led by its client Westpac and fintech giant FIS.

/retail

Cleo raises $80m for money management bot

British AI-based personal finance chatbot Cleo has hit a $500 million valuation thanks to a an $80 million funding round, according to Sky News.

/retail

Nedbank picks Kasisto for AI chatbot

South Africa's Nedbank has deployed Kasisto's KAI conversational AI technology for its new intelligent digital assistant, Enbi.

/retail

Conversational AI firm Kasisto raises $15.5m

Conversational AI chatbot developer Kasisto has closed a $15.5 million Series C funding round co-led by new investors Naples Technology Vendors and NCR Corporation.

/retail

Scotiabank brings machine learning to chatbot

Scotiabank is bringing machine learning to its search function, prepping a chatbot that will be able to instantly answer complicated customer questions.

/retail

Tinkoff rolls out voice assistant to non-customers

Tinkoff is making its voice assistant, Oleg, available to non-customers, giving all Russians access to the bot's non-financial services features.

/retail

BofA customers go digital during pandemic

Bank of America has seen a surge in digital engagement during the Covid-19 pandemic, with 70% of consumer clients now using online and mobile channels.

/devops

How banks and financial services players will monetise open banking

Joined by executives from the financial services ecosystem, Celent’s head of corporate banking Patricia Hines took to the Sibos virtual stage to lead a discussion on the potential for building on ROI with APIs.

/retail

Tinkoff lets customers choose virtual assistant's gender

The mobile operator unit of Russian bank Tinkoff has revamped its voice assistant, giving customers the ability to choose its name, voice and gender.

/retail

Cleo raises $44m for money management bot

After closing a $44 million funding round, British AI-based personal finance chatbot Cleo is turning the tables on its users and asking them how it should spend its money.

/startups

CCAF, World Bank, World Economic Forum study into Covid-19 impact on fintech: A sneak peek

In anticipation of the official launch, the Cambridge Centre for Alternative Finance (CCAF) invited industry participants to join an examination into the results of the Global Covid-19 Fintech Market Rapid Assessment Study, compiled in partnership with the World Bank and World Economic Forum.

/security

Ticketmaster fined £1.25m over data breach that led to fraud on thousands of cards

Ticketmaster has been fined £1.25 million over a 2018 data breach which saw the payment details of millions of people compromised, with tens of thousands of cards subjected to known fraud.

/retail

KBC puts virtual assistant at centre of new digital-first strategy

Belgian bank KBC says it is moving from an omnichannel to digital-first distribution model, putting a new AI-powered customer assistant at the centre of its strategy.