112 articles tagged with this keyword
News/retail
CaixaBank is hailing the impact of its virtual assistant, claiming that a third of digital customers are already using the bot, making it the top method for answering questions.
14 November 2022
Wells Fargo today unveiled the launch of Fargo, a virtual assistant driven by Google Cloud’s AI technology to improve their retail and consumer banking experience.
24 October 2022
Bank of America's AI-powered chatbot, Erica, has passed the one billion client interactions mark, helping nearly 32 million customers since launching in 2018.
14 October 2022
Conversational AI chatbot developer Kasisto has raised $15.5 million in a Series C extension led by its client Westpac and fintech giant FIS.
22 August 2022
British AI-based personal finance chatbot Cleo has hit a $500 million valuation thanks to a an $80 million funding round, according to Sky News.
21 June 2022
South Africa's Nedbank has deployed Kasisto's KAI conversational AI technology for its new intelligent digital assistant, Enbi.
03 September 2021
Conversational AI chatbot developer Kasisto has closed a $15.5 million Series C funding round co-led by new investors Naples Technology Vendors and NCR Corporation.
30 July 2021
Scotiabank is bringing machine learning to its search function, prepping a chatbot that will be able to instantly answer complicated customer questions.
21 June 2021
Tinkoff is making its voice assistant, Oleg, available to non-customers, giving all Russians access to the bot's non-financial services features.
04 June 2021
Bank of America has seen a surge in digital engagement during the Covid-19 pandemic, with 70% of consumer clients now using online and mobile channels.
03 February 2021
News/devops
Joined by executives from the financial services ecosystem, Celent’s head of corporate banking Patricia Hines took to the Sibos virtual stage to lead a discussion on the potential for building on ROI with APIs.
12 January 2021
The mobile operator unit of Russian bank Tinkoff has revamped its voice assistant, giving customers the ability to choose its name, voice and gender.
05 January 2021
After closing a $44 million funding round, British AI-based personal finance chatbot Cleo is turning the tables on its users and asking them how it should spend its money.
11 December 2020
News/startups
In anticipation of the official launch, the Cambridge Centre for Alternative Finance (CCAF) invited industry participants to join an examination into the results of the Global Covid-19 Fintech Market Rapid Assessment Study, compiled in partnership with the World Bank and World Economic Forum.
01 December 2020
News/security
Ticketmaster has been fined £1.25 million over a 2018 data breach which saw the payment details of millions of people compromised, with tens of thousands of cards subjected to known fraud.
13 November 2020
Belgian bank KBC says it is moving from an omnichannel to digital-first distribution model, putting a new AI-powered customer assistant at the centre of its strategy.
Nationwide is giving clients the option of conversing with an AI agent via Apple Business Chat as an alternative to dialing up its call centre.
20 August 2020
News/wholesale
Deutsche Bank's corporate bank in China has unveiled its new customer-facing digital employee, Blu Bot Yi, charged with handling client's financial reports.
20 July 2020
HSBC UK and its first direct subsidiary have introduced a feature that lets customers contact them via the Messages app on Apple devices.
14 July 2020
Nationwide Building Society has trained its virtual assistant Arti to handle common Covid-19 mortgage holiday queries.
11 May 2020
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