280 articles tagged with this keyword
Company update/Call centres
Sberbank has begun robotising its contact centre for corporate clients.
26 February 2018
News/Call centres
The shift to digital support tools at Capital One is set to cost the jobs of nearly 400 Chicago call centre staffers.
16 August 2017
Nuance Communications has launched Nina Coach, a solution to help organisations train, deploy and improve virtual assistants faster than ever before by tapping into artificial intelligence and leveraging existing human knowledge.
21 June 2017
Consumers are falling prey to the growing risk of phone fraud.
01 June 2017
The Sumitomo Mitsui Financial Group has developed an AI chatbot that will answer customer questions over Line, the popular Japanese messaging app.
18 May 2017
Facility takeover fraud soared by 45% in the UK last year, as crooks hoovered up the personal data of victims and used it to gain control of bank and other accounts, says not-for-profit data sharing and prevention agency Cifas.
10 May 2017
A US consortium exploring potential use cases for distributed ledger technology in the credit union industry is set to conduct its first live demonstration of a digital identity service next week.
04 May 2017
Pindrop, the pioneer in voice security and authentication, today announced new board additions including John Chambers, Executive Chairman at Cisco, and Martin Casado, general partner at Andreessen Horowitz.
23 February 2017
Nuance Communications, Inc. today announced from the RSA Conference that it has partnered with BioCatch, the global leader in behavioral biometrics to deliver continuous authentication on the web and mobile as part of the Nuance Security Suite solution.
14 February 2017
Hyperwallet, a leading global payouts provider to millions of independent workers, today revealed that it will begin offering 24/7 contact center support early next year.
07 December 2016
Emirates NBD is to deploy an intelligent voice-based chatbot to answer calls to its customer services centre.
21 November 2016
As established banks rush to close branches in favour of digital channels and a host of new mobile-only challengers enter the field, new research suggests that customers still want the human touch.
26 October 2016
FSV Payment Systems, a U.S. Bank wholly-owned subsidiary and a leader in prepaid program management and processing services, is now utilizing Enacomm’s ViA® Fraud Control Module to effectively handle suspicious caller activity, the companies today announced at Money20/20.
25 October 2016
Eckoh and WorldPay have carried out what they claim is the world's first Apple Pay payment via a phone voice call.
20 October 2016
By 2030, technology will have made banks and banking invisible to customers, hidden by Siri-like personal assistants that cull data from our connected lives to fulfil daily personal and financial obligations, claims KPMG.
18 October 2016
Lloyds Banking Group is to be the first organisation in Europe to use 'Phoneprinting' tech from Pindrop to identify fraudulent callers to its contact centres across the Lloyds Bank, Halifax and Bank of Scotland brands.
11 October 2016
Verint Systems Inc. (VRNT) today announced that one of the Netherlands’ leading financial services organizations, ABN AMRO, is using its Verint Workforce Management™ software to enhance customer engagement processes.
12 September 2016
Barclays is ditching passwords in favour of voice biometrics technology at its call centres, meaning that customers will be authenticated when they start talking.
01 August 2016
NewVoiceMedia, a global provider of cloud technology which helps businesses sell more, serve better and grow faster, today announced that Crescent Wealth has transformed its customer experience with its ContactWorld for Service solution.
28 July 2016
Tsys (TSS) today announced that it has acquired — from The Merchants Group Limited (a Dimension Data company) — the remaining 45-percent ownership share in its TSYS Managed Services EMEA joint venture.
13 June 2016
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