229 articles tagged with this keyword
News/Call centres
US e-payments outfit Global Payments has won a five year agreement to provide card processing services to Sarajevo-based Postbank BH.
15 August 2007
The UK's direct banks are outperforming their high street rivals when it comes to customer satisfaction, according to a survey conducted by consumer group Which?
01 August 2007
Customers of UK direct bank Intelligent Finance (IF) were unable to access accounts on Sunday and Monday after hardware installed to increase capacity caused an outage.
31 July 2007
Italian banking group Monte dei Paschi di Siena (BMPS) has signed a three year contract, worth EUR45 million, with Telecom Italia for the design and implementation of an integrated voice and data telecommunications network.
03 July 2007
The cost advantages to financial services firms of operating call centres in offshore locations are diminishing due to rising wages in countries such as India, according to research conducted by Compass Management Consulting.
28 June 2007
US banking group Wachovia is teaming with BPO vendor Genpact to open an offshore customer services call centre in the Philippines in early 2008.
20 June 2007
The majority of customers still prefer to do their banking and buy financial products at branches because of poor performance of Internet and telephone channels, according to a global retail banking study conducted by management consulting firm Booz Allen Hamilton.
13 June 2007
Spanish banking group Banco Sabadell is investing EUR57.5 million in a joint venture with telecommunications firm Telefónica that will focus on developing anytime, anywhere 'instant banking' services, incorporating new interactive TV and mobile telephony channels.
29 May 2007
The cost advantages of employing staff in cheap offshore locations declined in 2006, mainly due to accelerating wage levels, according to a study by consulting firm AT Kearney.
21 May 2007
Research from Celent suggests that the mobile banking channel will grow from one per cent of US Web banking households today, to 35% within the next three years - a forecast that breaks with downbeat assessments from other analyst houses.
18 May 2007
Growth in Internet banking is outpacing all other retail delivery channels and is rising at an annual rate of 27%, according to a US study by TowerGroup.
16 May 2007
National Australia Bank (NAB) may ship hundreds of jobs to offshore centres in India following a review of its back office operations in Melbourne.
15 March 2007
Barclaycard is closing its customer call centre in Manchester, which employs 630 staff, and is shifting some of the work to offshore centres in India.
06 March 2007
UK bank Lloyds TSB says its contact centre in Mumbai will no longer handle customer calls from the UK because interactive voice recognition (IVR) technology introduced last year has reduced the number of calls sent through to staff.
02 March 2007
Insurance firm Norwich Union is bringing 150 call centre jobs outsourced to its offshore centres in India back home to Britain.
29 January 2007
More Th>n, the direct financial services arm of UK insurer Royal & SunAlliance, is introducing a personalised call centre service where each customer will be assigned their own service manager.
22 January 2007
The number of UK customers using Internet banking service has outstripped those using telephone banking for the first time, according to payments association Apacs.
05 January 2007
India's HDFC Bank is to install information software from IBM to examine customer feedback in e-mails and phone calls from among its 535 branches in 300 cities
08 December 2006
Public antipathy to offshore outsourcing continues to grow in Britain with one in three adults (32%) believing that UK companies should be forced to bring offshored jobs back home, according to a survey released by Deloitte.
28 November 2006
Australian banking group Westpac has ditched plans to shift hundreds of back office jobs from Sydney to an offshore centre in India.
17 November 2006
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