227 articles tagged with this keyword
News/Call centres
Co-operative Financial Services (CFS) has rolled out an online "ask-a-question" system for customers in a bid to improve service and sales.
28 May 2009
Lloyds Banking Group is cutting around 210 UK jobs after integrating the Web, phone and mobile banking channels of recently acquired Hbos.
22 May 2009
China Minsheng Bank has contracted Yucheng Technologies to build a call centre with fraud prevention systems for its credit card operations.
28 April 2009
Commonwealth Bank of Australia (CBA) has awarded Telstra a 10 year, A$1 billion managed services contract as it prepares for a major telecommunications network upgrade.
22 April 2009
Student loan company Sallie Mae says it will shift its overseas operations back to the US, creating around 2000 domestic IT, call centre and operational support jobs.
07 April 2009
Barclaycard US is set to create up to 500 jobs over the next five years with the establishment of a new call centre in Newark, Delaware.
26 February 2009
Lloyds TSB Asset Finance has inked a three year, multi-million pound deal with Cable & Wireless (C&W) for the implementation of an IP-based call centre system.
28 January 2009
The UK's Faster Payments service has had a successful start among the founding clearing banks since its launch last May but adoption of the system by other financial institutions has been disappointing, according to a survey from MPI Europe.
21 January 2009
Bank of China (BOC) has selected Yucheng Technologies to develop a $5 million, 1000 seat, call centre that will use customer relationship management technology from Oracle's Siebel unit.
11 December 2008
BMO Bank of Montreal has signed a lease to move three separate call centre operations to a new, environmentally friendly building in the Canadian city of Mississauga.
03 December 2008
Banking giant HSBC is axing around 500 UK jobs - including IT positions - following a review of the "current economic conditions" in a move branded a "disgrace" by finance sector union Unite.
01 December 2008
HSBC Bank USA says ongoing efforts to realign its organisation will result in the loss of 232 branch and call centre jobs in New York state.
17 October 2008
UK banking group Barclays is creating over 200 jobs with the establishment of a new outbound call centre at its facility in Liverpool.
09 October 2008
IBM has signed agreements with Chiba Bank, Daishi Bank and Hokkoku Bank for the development of a call centre system that will be used by all three Japanese firms.
03 October 2008
National Australia Bank (NAB) has launched a new direct banking business, called UBank, which is focused on savings products.
02 October 2008
Barclaycard has been hit with the maximum possible fine - £50,000 - by UK regulators for making an "extremely high number" of silent and abandoned calls to cardholders.
26 September 2008
ANZ is looking to reduce staff numbers at its branches in New Zealand in response to increased customer use of direct channels such as the telephone and the Internet.
25 September 2008
Lloyds TSB should be forced to halt all offshoring programmes in return for government support for its takeover of Hbos, according to a union representing thousands of staff at the bank.
23 September 2008
Canada's TD Waterhouse Discount Brokerage has introduced a voice authentication system which will be used instead of questions to verify the identity of clients over the phone.
14 August 2008
China Merchants Bank (CMB) is implementing voice authentication technology supplied by Israel-based PerSay which it will use to verify the identity of customers calling its contact centres.
05 August 2008
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