Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

Banks giving offline Brits a raw deal - Which?

Banks should install terminals in branches so that customers without Internet access can still get the best online deals, according to Which?

27 September 2010

News/Branch banking

Santander to create 400 UK call centre jobs

Spanish banking giant Santander has outlined plans to create around 400 call centre jobs in the UK to support a customer base that has ballooned in recent years.

24 September 2010

News/Branch banking

ING, HSBC and Nordea outline barriers to banking innovation

Retail banking innovation programmes can face a variety of internal barriers to success, ranging from resistance from inhouse technology fiefdoms, governance, and the demand for swift ROI, according to the panel of industry experts on the Finextra/Infosys Webcast, 'Retail Banking Innovation - Adapting to a new age', broadcast on Thursday.

10 September 2010

News/Branch banking

Metro Bank beats first year account opening target in just one month

UK banking upstart Metro Bank says its first branch exceeded full-year account opening targets in its first month of operation.

03 September 2010

News/Branch banking

Citi launches digital assault on Australian market

US giant Citi is bidding to carve itself a niche in the Australian market by rolling out a slew of digital services. Separately, it has also become the first bank in China to open a branch in Shanghai's metro system.

27 August 2010

News/Branch banking

Bungling bank robber hands over debit card and ID to teller

A would-be bank robber handed over his debit card and Texas state ID to the teller during his failed heist at a Wells Fargo branch in Texas.

10 August 2010

News/Branch banking

Singapore central bank slams DBS and IBM over systems outage

The Monetary Authority of Singapore (MAS) has strongly criticised DBS and IBM over last month's seven-hour system-wide outage, ordering the bank to redesign its online and branch technology and reduce its reliance on Big Blue.

05 August 2010

News/Branch banking

Commercial Bank of Ethiopia signs for Temenos T24

Government-owned Commercial Bank of Ethiopia (CBE) has selected technology from Swiss vendor Temenos for an overhaul of its operational infrastructure.

02 August 2010

News/Branch banking

Santander to create 600 new UK jobs

Santander UK is to create 600 new jobs in its branches and call centres as it continues to win market share.

29 July 2010

News/Branch banking

Metro Bank opens doors as Virgin Money sets back launch date

Metro Bank, the first new high street player to enter the UK market for over 100 years, has opened its doors to the public, running on a technology platform from Swiss vendor Temenos.

29 July 2010

News/Branch banking

Metro Bank inks exclusive 5 year deal with MasterCard

Metro Bank, which will be the first new high street player to enter the UK market for 100 years when it opens its doors this week, has inked a five year exclusive deal with MasterCard for payment products.

26 July 2010

News/Branch banking

Financial crisis spurs direct banking uptake

Demand for direct retail banking services has risen since the financial crisis, posing a major technological challenge for financial services providers desperate to attract and keep increasingly disloyal customers, according to research from Accenture.

19 July 2010

News/Branch banking

Bank of America to introduce fee-free online-only account

Bank of America is to debut a new online-only account that offers free banking to customers who dispense with paper statements and branch-based transactions.

16 July 2010

News/Branch banking

New Yorkers hand over personal details to Microsoft's fake bank

Microsoft has set up a fake bank branch in New York and tricked members of the public into handing over huge amounts of personal information.

13 July 2010

News/Branch banking

Lord Levene venture eyes Lloyds online unit Intelligent Finance

The new high street bank being set up by City grandees Lord Levene and Sir David Walker is eyeing up the acquisition of Lloyds' online unit Intelligent Finance, according to press reports.

12 July 2010

News/Branch banking

Polaris scoops Indian Cooperative core banking contract

Polaris Software unit Laser Soft has bagged a contract with Andhra Pradesh State Cooperative Bank (APCOB) to implement a core banking system across 569 branches.

06 July 2010

News/Branch banking

Barclays banks on £1bn investment to boost global retail business

Barclays is planning to invest around £1 billion in its global retail banking operations over the next four years, completing its branch network overhaul and pushing new technologies such as mobile and contactless.

01 July 2010