Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

Vietnam's TPBank to roll out video bank branches

Vietnam's TPBank is to augment its branch network with the introduction of tech-oriented, small-scale video banking branches.

06 June 2017

News/Branch banking

Bank of Ireland makes EUR10m branch development commitment

Bank of Ireland is pumping EUR10 million into branch development, vowing to reinvent, rather than simply close, sites that see declining customer numbers.

05 May 2017

News/Branch banking

Idea Bank rides the rails with onboard work spaces

Poland's Idea Bank is taking mobile banking to the next level, turning carriages on intercity trains into co-working spaces.

04 May 2017

Company update/Branch banking

Metro Bank opens one million accounts

Metro Bank, the revolution in British banking, has today revealed that it has surpassed one million customer accounts, less than seven years since launch.

03 May 2017

News/Branch banking

Bank branch visitors more satisfied than digital-only customers

American customers who occasionally visit branches are more satisfied with their banks than those that only use mobile and online channels, according to a new JD Power study.

28 April 2017

News/Branch banking

ATB Financial introduces robot branch workers

The march of the robots continues, as Canada's ATB Financial hires dancing humanoids to work in some of its Calgary branches.

27 April 2017

News/Branch banking

Crédit Mutuel rolls out IBM Watson across branch network

Crédit Mutuel is giving 20,000 branch employees assistance in the form of IBM's Watson platform, which will help analyse customer emails and provide information on products and services.

21 April 2017

Company update/Branch banking

Fiserv wins SouthEast Bank contract

Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, announced today that SouthEast Bank, a $1.2 billion Tennessee-based bank, has selected Fiserv to support the bank’s continued growth, enhance the customer experience and provide its staff with modern technology to further productivity and efficiency.

19 April 2017

Company update/Branch banking

Alawwal bank unveils digital bank coffee branch in Saudi Arabia

Continuing to lead the innovation space in the financial industry and delivering truly digital banking solutions, Alawwal bank has unveiled its new digital branch in the form of a coffee shop that aims to set the global benchmark for branch banking.

10 April 2017

Company update/Branch banking

Arrowhead Credit Union installs Arca cash recyclers

Arrowhead Credit Union, with more than 133,000 members, was seeing a lot of growth, and with growth comes the need for improved efficiencies.

05 April 2017

Company update/Branch banking

European Commission opens investigation into RBS sell-off alternatives

The European Commission has opened an in-depth investigation to assess whether the alternative package proposed by the UK authorities is an appropriate replacement for the commitment for the Royal Bank of Scotland (RBS) to divest Williams & Glyn, required as part of its restructuring plan.

04 April 2017

News/Branch banking

Lloyds shrinks hundreds of branches

With customer visits plummeting, Lloyds Bank is shrinking the size of hundreds of its branches, ditching tellers in favour of tablet-yielding wandering staffers.

03 April 2017

News/Branch banking

FCA TechSprint tackles financial services and mental health

Helping people with mental health problems was on the agenda for developers attending the UK Financial Conduct Authority's latest TechSprint app development challenge earlier this month.

29 March 2017

Company update/Branch banking

PyraMax Bank signs for Fiserv tech

Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, announced today that PyraMax Bank, a mutual savings bank based in Greenfield, Wisconsin, has selected Fiserv as a technology partner to help the bank modernize its retail banking operations, create a frictionless customer experience and drive the growth of commercial loans and deposits.

28 March 2017

News/Branch banking

RBS to close 158 branches

Royal Bank of Scotland is closing another 158 UK branches, with the loss of hundreds of jobs, citing the "dramatic shift" in how people bank in the age of mobile and online services.

23 March 2017

News/Branch banking

Poland's Alior to slash branch network in 'digital disruptor' push

Poland's Alior Bank is vowing to cement its place as a leading 'digital disrupter' over the next three years, slashing the size of its branch network and pumping money into technology.

17 March 2017

News/Branch banking

Piraeus Bank opens automated 'e-branches'

Piraeus Bank in Greece has opened three fully-automated bank branches featuring an array of modern technology and remote cashiers beamed in to help customers perform routine transactions

14 March 2017

Company update/Branch banking

Millennials drive US mobile banking

Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, today released the results of Expectations & Experiences, its quarterly consumer trends survey.

28 February 2017

News/Branch banking

NatWest and RBS to put digital experts in every branch

Every NatWest and Royal Bank of Scotland branch is to get a specialist 'TechXpert' who will help customers use online and mobile banking and raise awareness of other non-branch alternatives.

22 February 2017

Company update/Branch banking

Auriga releases new in-branch loyalty modules

Auriga, a leading European software solutions supplier for the banking and payments industry, has launched WWS Customer Management and WWS Cash Management modules to further enhance its WWS Branch suite offering for bank branch transformation strategies.

21 February 2017