Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

HSBC Canada waives Interac transfer fees

HSBC Bank Canada (HSBC) is one of the first banks in Canada to fully waive the $1.25 Interac e-Transfer fee for its retail chequing and savings account holders – the latest in a series of moves by the 'World's Best Bank' to make banking simpler, better and faster for its customers.

27 November 2017

News/Branch banking

DBS builds lifestyle branch for tech generation

Singapore's DBS is bidding to attract the tech generation back into the branch via a new instore 'lifestyle space', featuring freshly-brewed coffee, humanoid robots, video tellers and virtual reality retirement planning.

20 November 2017

Company update/Branch banking

Emirates NBD goes digital in Dubai

Emirates NBD, a leading banking group in the region, today opened its first paperless digital branch at Dubai World Trade Centre (DWTC).

15 November 2017

Company update/Branch banking

Mashreq Bank opts for NCR's SelfServ ATM

NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions announced today, that Mashreq Bank, one of the leading financial institutions (FIs) in the UAE, has added the innovative NCR SelfServ 82 ATM, which is part of the NCR SelfServ™ 80 Series family that helps financial institutions redefine the banking experience and change the way consumers interact with the ATM forever.

15 November 2017

Company update/Branch banking

Santander signs for The Tall Group cheque image scanners

The Tall Group of Companies, the UK leader in the provision of secure paper and electronic payment solutions, has been awarded a significant contract for the provision of state-of-the-art cheque image scanners across Santander’s network of UK branches.

10 November 2017

Company update/Branch banking

Saque e Pague unveils Brazil's first digital bank branch

Saque e Pague, a Brazilian multiple service self-service network, is partnering with Diebold Nixdorf (NYSE: DBD) to transform the consumer experience and drive connected commerce through digitalization with a new digital bank branch.

08 November 2017

Company update/Branch banking

EBA publishes final guidance on supervision of significant branches

The European Banking Authority (EBA) publishes today its final Guidelines on the supervision of significant branches.

03 November 2017

News/Branch banking

Japan's banks plan 33,000 job cuts in digital downsizing

Japan's megabanks are planning to make huge, long-term cuts to their workforces as they increasingly turn to artificial intelligence (AI) and automation in a bid to streamline operations and cut costs.

31 October 2017

News/Branch banking

Mobile apps replace bank branches for UK millennials

More than half of millennial Brits now regularly use their mobile phones to keep on top of their financial affairs, according to a Visa survey.

30 October 2017

News/Branch banking

Halloween howler: HSBC suffers online banking gremlins

High street bank HSBC was forced to apologise to UK customers after its online banking service went down for a chunk of Friday.

27 October 2017

News/Branch banking

ING looks to turn a branch into a home

ING has become the latest bank to try its hand at a branch makeover, opening a tech-packed "client house" in Belgium.

26 October 2017

Company update/Branch banking

OneMain extends Vasco's eSignLive to 1700 branches

VASCO Data Security International, Inc., a global leader in digital solutions including identity, security and business productivity, today announced that longtime customer OneMain Financial, the largest responsible personal loan company in the U.S., has extended its use of eSignLive e-signatures for loan applications to more than 1,700 U.S. branches in 44 states.

20 October 2017

Company update/Branch banking

CBA removes sales incentives for front line staff

Commonwealth Bank has announced further changes to the way we remunerate frontline staff, increasing the focus on customer service and rewarding branch staff for delivering better customer outcomes, not financial outcomes.

13 October 2017

Company update/Branch banking

Artificial Intelligence Bank-in-Messenger raises $1million from IIDF and private investors

The very first “Bank-in-Messenger”- TalkBank.io has raised $1million in seed investments with a company valuation of $6.1million. IIDF and 7 private investors, including Mark Malinovsky (kuponator.ru) have funded the start up.

06 October 2017

News/Branch banking

Lloyds opens flagship Manchester branch

As it closes and shrinks thousands of branches across the UK, Lloyds has opened its first 'flagship' site, a tech-packed showcase modelled on Apple Stores.

29 September 2017

Company update/Branch banking

CommBank data shows shift away from branch transactions traditionally used by older Australians

Commonwealth Bank data shows older Australians are increasingly using technology to manage their finances, with strong ATM usage and a big uplift in online banking.

19 September 2017

Company update/Branch banking

RBS remedial package approved by European Commission

RBS has received confirmation that an alternative remedies package announced on 26 July 2017 (the “Alternative Remedies Package”), regarding the business previously described as Williams & Glyn, has now been formally approved by the European Commission (“EC”) in the form proposed.

19 September 2017

News/Branch banking

Piraeus Bank hails automated 'e-branches'

Greek bank Piraeus is hailing the performance of three new fully-automated bank branches, claiming that their popularity has freed up staffers at traditional branches to focus on more complex, higher value work.

14 September 2017

News/Branch banking

European banks shuttered over 9000 branches last year

European banks closed over 9000 branches last year and shed 50,000 staff as customer defections to online and mobile channels surged, according to data from the European Banking Federation.

13 September 2017

Company update/Branch banking

Mashreq Bank signs for NCR video and tablet banking tech

NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions today announced that Mashreq Bank, one of the largest banks in the UAE, will revamp its banking services in the country with a host of innovative technologies from NCR over the next six months.

05 September 2017