Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

Company update/retail

Brits see ATMs as public utility

New research finds that ensuring ongoing local access to ATMs and cash could be a key factor in managing the transition to digital financial services.

31 October 2018

News/Branch banking

HSBC trials in-branch Samsung smartwatch pilot

HSBC is equipping staff members at a Manhattan branch with Samsung Gear S3 smartwatches for a pilot designed to see how mobile technology can improve employee communications and customer experiences.

24 October 2018

Company update/Branch banking

Robins Financial Credit Union picks VSoft OnView Branch Remittance

VSoft Corporation, a global provider of information and technology solutions for financial institutions, announced that Warner Robins, Georgia-based Robins Financial Credit Union with more than $2.4 billion in assets has selected its OnViewTM Branch Remittance to simplify remittance transfers.

01 October 2018

Company update/Branch banking

Unite criticises ‘rubber-stamp’ RBS closures in Scotland

Unite the union today (28 September) has criticised the announcement by Johnston Carmichael and RBS that only two branches survive the stay of execution in Scotland.

01 October 2018

Company update/Branch banking

CFCU Community Credit Union signs for Fiserv suite

Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, today announced that CFCU Community Credit Union, based in Ithaca, NY, will implement a suite of solutions from Fiserv to deliver a more integrated mobile, online and in-branch member experience.

25 September 2018

News/Branch banking

Wells Fargo to axe up to 26,500 jobs

Wells Fargo is planning to cut up to 26,500 jobs over the next three years as it gets to grips with the rise of digital banking and the fallout from a host of expensive scandals.

21 September 2018

News/Branch banking

Danske Bank boss quits over money laundering scandal

The CEO of Danske Bank, Thomas Borgen, is to step down following allegations that the Danish bank laundered billions of mostly Russian cash through its Estonian branch.

19 September 2018

Company update/Branch banking

NatWest trials online and branch appointment booking software

NatWest has announced that it has become the first bank to trial new technology which enables customers to fit their banking needs around their busy schedules.

12 September 2018

News/Branch banking

Bank branches and staff numbers continue to shrink across the EU

The trend for mobile and online banking continues to take its toll on physical bank branches and staff numbers, with new figures from the European Banking Federation showing an ongoing decline across the bloc.

11 September 2018

News/Branch banking

RBS to shut another 54 branches

Royal Bank of Scotland will close another 54 branches in England and Wales in January with the loss of 258 jobs.

05 September 2018

Company update/Branch banking

Indonesia's BTPN Bank rolls out Diasoft Flextera

Diasoft, a provider of software solutions for the global financial services industry, and BTPN Bank, one of the largest retail financial institutions in Indonesia, have completed rollout of the Bank’s new digital front-office platform based on the cutting-edge Diasoft Flextera Suite.

21 August 2018

News/Branch banking

ING rolls out contact centre platform across 12 countries

ING is rolling out a unified contact centre platform fit for the omni-channel era across 12 countries.

10 August 2018

News/Branch banking

As digital momentum grows, CBA remains wedded to the branch

Commonwealth Bank of Australia has re-affirmed its commitment to its 1000-strong branch network and call centre operations, despite figures showing almost 60% of all transactions at the bank are now conducted digitally,

08 August 2018

News/Branch banking

No greater change will occur than that in financial services

Twelve hundred banking professionals gathered from around the world to network and discuss the challenges and benefits of digital transformation at the Temenos Community Forum. The venue was the National Convention Centre in Dublin. The theme- Digital to the Core.

09 July 2018

News/Branch banking

UK branch networks continue to shrink but won't disappear - FCA

Despite regular reports of its imminent death, the British bank branch is not going anywhere for some time, suggests a new report from the FCA which says that, even with the rise of mobile banking, physical networks are still crucial in attracting new customers and fending off competitors.

29 June 2018

News/Branch banking

HSBC hires Pepper the robot

HSBC is hiring a small army of four-foot-tall robots at its flagship branch on Fifth Avenue in downtown Manhattan.

27 June 2018

Company update/Branch banking

Texas Tech FCU overhauls branches with NCR

NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today announced that Lubbock, Texas-based Texas Tech Federal Credit Union has overhauled its physical and digital customer experience using NCR’s portfolio of transformative banking solutions.

26 June 2018

News/Branch banking

Lloyds blames changing customer behaviour for job cuts

Lloyds Banking Group is axing another 450 jobs, citing improved productivity and customers going digital. The losses will be partially offset by the creation of 255 roles as part of the British bank's £3 billion technology investment plan.

20 June 2018

Company update/Branch banking

Checkprint to supply cheque services to Nationwide Building Society

Checkprint Limited, part of The TALL Group of Companies, the UK leader in the provision of secure paper and electronic payment solutions, has been awarded a contract by Nationwide for the provision of corporate cheques (branch cheques) services to Nationwide Building Society branches.

20 June 2018

News/Branch banking

UK banks closing 60 branches a month

UK banks are closing 60 branches a month as more consumers move online, according to research from consumer group Which?.

15 June 2018