Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

Money 20/20 Europe 2019: Stop innovating, start executing

Money20/20 Europe dives deep into three debates that continue in boardrooms across Europe around the subject of cultural innovation, technology innovation and external innovation.

03 June 2019

Company update/retail

HSBC brings Pepper the robot to Miami

HSBC Bank USA, N.A., (HSBC), part of HSBC Group, one of the world’s largest banking and financial services organizations, and SoftBank Robotics America (SBRA), today announced the launch of Pepper®, the humanoid robot, in its branch in Miami’s Brickell neighborhood.

30 May 2019

News/ai

Emirates NBD taps AWS for AI-enabled bank

Emirates NBD is using Amazon Web Services (AWS) machine learning and data analytics technology to help build a "bank of the future".

30 May 2019

News/Branch banking

As customers go digital, KBC takes humans out of branches

With customers continuing the migration to digital channels, Belgium's KBC is closing some branches and making others unmanned.

17 May 2019

News/Branch banking

Brits wary of new banking tech, despite high demand

Brits expect their banks to deliver the latest technology to them but are less likely to rush to use it, suggests a survey from ING.

15 May 2019

News/retail

Santander to reduce Spanish workforce by 11%

Banco Santander plans to cut 3700 jobs and close 1150 branches in Spain as part of a cost-cutting programme that will also see tech spending ramped up.

14 May 2019

News/Branch banking

MPs say banks should fund shared hubs for personal customers

The UK's Treasury Select Committee says that the country's big banks should be compelled to fund shared hubs to prevent the loss of the 'last bank in town'.

14 May 2019

Company update/retail

National Assembly of Wales committee launches inquiry into branch closures

Over 200 banks across Wales have closed since 2008, leaving some rural communities and towns such as Abersoch and Hay-on-Wye without a single bank branch.

02 May 2019

News/Branch banking

CommBank under pressure to come clean on cost-cutting plans

Commonwealth Bank of Australia is working on a secret plan to cut as many as 12,000 jobs - a quarter of its workforce - in an effort to slash A$2 billion in costs, according to local broadsheet The Australian.

12 April 2019

News/Branch banking

Banks have been the catalyst for Nordic digital identity success

In conversation with Finextra Research, Arkwright’s Frank Wunderlich and Signicat’s John Erik Setsaas discuss their new report which highlights how the Nordic region can now act as a blueprint for digital identity success and how banks are crucial for this positive result.

09 April 2019

Company update/Branch banking

Bank of America to expand branch and ATM networks

Bank of America continues to make significant investments to modernize more than half of its financial centers nationwide, along with its entire ATM network.

08 April 2019

Company update/Branch banking

Changing customer behaviors driving branch transformation programme at Mashreq

In response to the evolving customer needs, Mashreq Bank, one of the leading financial institution in the UAE, today announced details of the next phase of its digital transformation strategy.

02 April 2019

Company update/Branch banking

Finastra launches tablet-based platform to bring community banking services outside the branch

Finastra has launched Fusion Digital Front Office, an innovative tablet-based banking platform that enables community banks and credit unions to take services directly to the consumer, outside of the branch.

26 March 2019

News/retail

Money 20/20 Asia Q&A: Barclays’ John Stecher on fintech/banking co-opetition

John Stecher, chief innovation officer at Barclays, joined industry leaders at Money 20/20 Asia in Singapore to discuss the relationship traditional banks have with fintech challengers and technology companies. Ahead of the panel session, Finextra spoke to Stecher about how the ongoing evolution from competition to co-opetition between fintech startups and incumbents, as new players realise that because of a range of different factors, it is difficult to replace incumbent banks.

25 March 2019

News/Branch banking

Banks of the future must maintain human touch

Technology has the potential to create seismic waves of change through banking that will alter consumer habits, but the industry will need to work hard to maintain trust and to ensure some customers are not left behind, says a report from UK bank CYBG.

22 March 2019

Company update/inclusion

Chase launches low-cost checking account

Chase is launching Chase Secure Banking, a low cost checking account that can help more consumers around the country access a traditional banking relationship, including those new to banking or who have had trouble getting or keeping an account in the past.

21 March 2019

News/retail

JPMorgan Chase to open 90 branches this year

JPMorgan Chase will open up to 90 branches, employing 700 people, this year as its puts its faith in the ability of bricks-and-mortar and the human touch to win over new business.

14 March 2019

News/retail

Lloyds, NatWest and Barclays team on biz banking hubs

Lloyds Bank, NatWest and Barclays have clubbed together to pilot 'business banking hubs' where cash-reliant firms can pay in large volumes of notes and coins.

11 March 2019

Company update/Branch banking

Nationwide hires Carole Layzell as channel service director

Nationwide Building Society today announces it has appointed Carole Layzell as Channel Service Director.

11 March 2019

Company update/Branch banking

Westpac replaces all incentives for tellers with pay rise

In an industry leading move, Westpac Group is making changes to the incentives and fixed pay for its frontline tellers to help deliver an exceptional service to customers.

08 March 2019