Branch banking

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BBVA re-opens Spanish branch network

/retail

BBVA re-opens Spanish branch network

BBVA has re-opened its entire branch network as Spain emerges out of lockdown.

Built for Mars’ Peter Ramsay: HSBC needs Tom Blomfield-like figure to truly transform UX

/retail

Built for Mars’ Peter Ramsay: HSBC needs Tom Blomfield-like figure to truly transform UX

Built for Mars’ Peter Ramsay has released the fourth instalment of the now sought-after ‘UX for banking’ series where he reviews 12 UK-based banks and reveals whether the experience of opening an account, making a payment or freezing a card is slicker and quicker when banking with the digital challengers.

UOB to spray branches with self-coating disinfectant

/retail

UOB to spray branches with self-coating disinfectant

Singapore's UOB is to spray high-touch areas at all of its branches with commercial grade self-disinfecting coating, as it prepares for a gradual reopening of its high street outlets over the next few months

One in four retail branches to close in Europe as digital interactions mushroom - Kearney

/retail

One in four retail branches to close in Europe as digital interactions mushroom - Kearney

As many as 40,000 bank branches will close across Europe in the next three years, as increasing numbers of customers turn to digital channels, according to a study by consultancy Kearney.

Video banking on the rise during Covid-19 pandemic

/retail

Video banking on the rise during Covid-19 pandemic

Having gradually gained in popularity over the last few years, video banking is set to break out in the era of social distancing, says industry research outfit RBR.

Covid-19: Barclays CEO signals end of the skyscraper and rebirth of the branch

/retail

Covid-19: Barclays CEO signals end of the skyscraper and rebirth of the branch

As Covid-19-fearing, social-distancing conscious CEOs abandon packed skyscrapers, the humble branch, long expected to go the way of the dodo, could find a second lease of life as a place to house call centre workers and investment bank staffers, according to Barclays CEO Jes Staley.

Russians hoard cash over Covid-19 fears

/payments

Russians hoard cash over Covid-19 fears

Russians have responded to the Covid-19 pandemic by stockpiling cash, withdrawing more physical money from ATMs and bank branches in the last few weeks than in the whole of 2019.

Nationwide to close down branches and disconnect call centres over weekends

/retail

Nationwide to close down branches and disconnect call centres over weekends

Having already announced plans to shutter fifty branches and reduce opening hours, Nationwide Building Society is taking further steps to reduce physical contact and unburden overworked staff members by shutting down all branches and call centre operations over weekends.

Rush to digitisation will see fintech sector flourish post-Covid-19

/covid-19

Rush to digitisation will see fintech sector flourish post-Covid-19

As the fintech sector struggles through the Covid-19 economic fallout, a report from VC Finch Capital offers some light at the end of the tunnel, suggesting that the crisis could ultimately end up benefiting the industry by accelerating the rush to digitisation.

Lloyds Banking Group opens dedicated call line for vulnerable customers and NHS staff

/retail

Lloyds Banking Group opens dedicated call line for vulnerable customers and NHS staff

Lloyds Banking Group has introduced a dedicated phone line for customers over the age of 70 and NHS workers as it deals with a spike in calls from concerned customers.

UniCredit shuts down 70% of branch network

/retail

UniCredit shuts down 70% of branch network

Italy's UniCredit is to shut down 70% of its branch network as staff succumb to the Coronavirus outbreak sweeping the country.

Nationwide to close branches; reduce opening hours

/covid-19

Nationwide to close branches; reduce opening hours

Nationwide Building Society has become the first UK lender to formally adjust its branch opening hours and close outlets in response to the Coronavirus.

JPMorgan Chase offers sweetener to front-line staff during pandemic

/retail

JPMorgan Chase offers sweetener to front-line staff during pandemic

JPMorgan Chase is to give front-line employees staffing its call centres and branches a $1000 bonus for keeping the business running during the Coronavirus pandemic.

More US banks to shutter branches as coronavirus crisis escalates

/retail

More US banks to shutter branches as coronavirus crisis escalates

More US banks are following the lead of JPMorgan Chase in restricting access to branch-based services as social distancing measures during the virus outbreak come into force.

JPMorgan Chase to close one-fifth of branch network

/retail

JPMorgan Chase to close one-fifth of branch network

JPMorgan Chase is pulling the shutters down on 1000 branches in response to the escalating Coronavirus pandemic.

Covid-19: Canadian banks close some branches, cut hours at others

/retail

Covid-19: Canadian banks close some branches, cut hours at others

Canada's six biggest banks are closing some branches and reducing operating hours at others in an effort to promote social distancing and control the spread of Covid-19.

Nationwide to open branches an hour early for vulnerable customers

/retail

Nationwide to open branches an hour early for vulnerable customers

Nationwide Building Society is to open some of its branches an hour early to provide dedicated services to elderly and vulnerable customers ahead of the general public.

RBC rolls out digital ID verification for account opening

/identity

RBC rolls out digital ID verification for account opening

The Royal Bank of Canada (RBC) is using AI and NFC technology to let clients digitally verify their identities when their open accounts in branch.

Nationwide delays business banking account launch

/Branch banking

Nationwide delays business banking account launch

Nationwide Building Society has put back the launch of its business account to later in the year as it continues testing of its mobile app and builds an Open Banking-powered switching tool.

AIB sells 500 non-branch ATMs to Brink's

/retail

AIB sells 500 non-branch ATMs to Brink's

Irish bank AIB has agreed to sell its network of more than 500 non-branch ATMs to cash management giant Brink's. Financial terms were not disclosed.

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