Latest Branch banking News: Finextra Research

NatWest to trial virtual queues for socially-distanced branch visitors

NatWest is introducing a ‘virtual queue’ option to encourage social distancing obligations for visitors across its branch network.

04 December 2020

Company update/retail

Revation adds digital appintment scheduling to LinkLive Banking

Revation Systems, a leader in cloud-based, compliant messaging and communications, announced the addition of digital appointment scheduling to its flagship digital customer service solution, LinkLive Banking.

24 November 2020

Research/Branch banking

The Future of Payments 2020

24 November 2020 570 downloads

News/retail

Nationwide pledges not to leave any towns until 2023

Citing the Covid-19 pandemic, Nationwide Building Society has extended its pledge not to leave any town or city in the UK where it has a branch until at least 2023.

20 November 2020

News/retail

Lloyds to close 56 branches

Following a Covid-19-related pause, Lloyds Banking Group has resumed plans to close 56 branches across its network, affecting 160 jobs.

18 November 2020

News/retail

Santander to make job and branch cuts in Spain - Reuters

Santander is planning to cut 4000 jobs and close up to 1000 branches in its home market of Spain, according to Reuters.

13 November 2020

Company update/retail

DBS rolls out branch transformation project

DBS announced today it is scaling up the transformation of its branches across Singapore as customers seek quicker, socially-distanced, and more personalised branch banking services, and shift their banking to digital platforms amid Covid-19.

13 November 2020

Research/Branch banking

Payments Transformation: Immediate, Intelligent and Inclusive

04 November 2020 1139 downloads

Company update/people

Commonwealth Bank doubles the number of business bankers in branches

Commonwealth Bank is more than doubling the number of local business bankers in branches across the country, and improving lending services in-branch and online, to ensure small business customers are supported on their road to recovery.

19 October 2020

News/payments

2010 revisited: Banks have learnt how to not leave their customers behind

As Sibos 2020 continues, we look back to some of the predictions and forecasts made in 2010 and pick through what other lessons can be learnt from the post-financial crisis world to inform strategy in the not dissimilar economic environment of today.

06 October 2020

News/retail

TSB to close a third of branches and cut 900 staff

TSB is to shutter a third of its branch network and layoff 900 staff, citing a shift in customer behviour as users shun the high street in favour of remote banking services.

30 September 2020

Company update/retail

Raiffeisen Bank International launches virtual branch service

Delivering on consumer expectations in the digital age has been a key focus for businesses in recent years, yet the importance of meeting these expectations has accelerated drastically in light of the global pandemic.

24 September 2020

News/payments

UK communities prepare for cash access pilots

Pop-up post offices, purchase-free in-store cash back and a financial hub inside a church are among the ideas being tested to help communities across the UK retain free access to cash.

23 September 2020

News/retail

Deutsche Bank to close 20% of German branches

Deutsche Bank is set to close 100 of its 500 German branches as it seeks to cut costs by taking advantage of customer migration to digital channels, which has accelerated during the Covid-19 pandemic.

22 September 2020

News/devops

StanChar opens virtual bank in Hong Kong

Standard Chartered has announced the official opening of its virtual bank in Hong Kong

22 September 2020

News/retail

Svenska Handelsbanken to cut 1000 staff and 180 branches

Sweden's largest bank, Sevnska Handelsbanken, is downsizing its branch network and workforce while vowing to invest SEK1 billion in IT over the next two years.

16 September 2020

News/retail

FCA sets access to cash expectations

The UK's Financial Conduct Authority has warned banks that every time they plan to close a branch or ATM they will need to provide an analysis of the impact on customers' access to cash.

14 September 2020

News/security

Police and banks to extend fraud prevention scheme to online and telephone banking

The Banking Protocol, a UK-wide scheme that enables bank branch staff to alert their local police force when they suspect a customer is being scammed, it to be extended to cover attempted bank transfers made by customers through telephone and online banking.

09 September 2020