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HSBC trials in-branch Samsung smartwatch pilot

/Branch banking

HSBC trials in-branch Samsung smartwatch pilot

HSBC is equipping staff members at a Manhattan branch with Samsung Gear S3 smartwatches for a pilot designed to see how mobile technology can improve employee communications and customer experiences.

Wells Fargo to axe up to 26,500 jobs

/Branch banking

Wells Fargo to axe up to 26,500 jobs

Wells Fargo is planning to cut up to 26,500 jobs over the next three years as it gets to grips with the rise of digital banking and the fallout from a host of expensive scandals.

Danske Bank boss quits over money laundering scandal

/Branch banking

Danske Bank boss quits over money laundering scandal

The CEO of Danske Bank, Thomas Borgen, is to step down following allegations that the Danish bank laundered billions of mostly Russian cash through its Estonian branch.

Bank branches and staff numbers continue to shrink across the EU

/Branch banking

Bank branches and staff numbers continue to shrink across the EU

The trend for mobile and online banking continues to take its toll on physical bank branches and staff numbers, with new figures from the European Banking Federation showing an ongoing decline across the bloc.

RBS to shut another 54 branches

/Branch banking

RBS to shut another 54 branches

Royal Bank of Scotland will close another 54 branches in England and Wales in January with the loss of 258 jobs.

ING rolls out contact centre platform across 12 countries

/Branch banking

ING rolls out contact centre platform across 12 countries

ING is rolling out a unified contact centre platform fit for the omni-channel era across 12 countries.

As digital momentum grows, CBA remains wedded to the branch

/Branch banking

As digital momentum grows, CBA remains wedded to the branch

Commonwealth Bank of Australia has re-affirmed its commitment to its 1000-strong branch network and call centre operations, despite figures showing almost 60% of all transactions at the bank are now conducted digitally,

No greater change will occur than that in financial services

/Branch banking

No greater change will occur than that in financial services

Twelve hundred banking professionals gathered from around the world to network and discuss the challenges and benefits of digital transformation at the Temenos Community Forum. The venue was the National Convention Centre in Dublin. The theme- Digital to the Core.

UK branch networks continue to shrink but won't disappear - FCA

/Branch banking

UK branch networks continue to shrink but won't disappear - FCA

Despite regular reports of its imminent death, the British bank branch is not going anywhere for some time, suggests a new report from the FCA which says that, even with the rise of mobile banking, physical networks are still crucial in attracting new customers and fending off competitors.

HSBC hires Pepper the robot

/Branch banking

HSBC hires Pepper the robot

HSBC is hiring a small army of four-foot-tall robots at its flagship branch on Fifth Avenue in downtown Manhattan.

Lloyds blames changing customer behaviour for job cuts

/Branch banking

Lloyds blames changing customer behaviour for job cuts

Lloyds Banking Group is axing another 450 jobs, citing improved productivity and customers going digital. The losses will be partially offset by the creation of 255 roles as part of the British bank's £3 billion technology investment plan.

UK banks closing 60 branches a month

/Branch banking

UK banks closing 60 branches a month

UK banks are closing 60 branches a month as more consumers move online, according to research from consumer group Which?.

HSBC promises $17bn investment in technology

/Branch banking

HSBC promises $17bn investment in technology

Europe's biggest bank HSBC is planning to invest between $15-$17bn in new technology as part of a new growth strategy announced by its chief executive John Flint.

UK digital challengers beating high street banks on customer satisfaction

/Branch banking

UK digital challengers beating high street banks on customer satisfaction

Britain’s challenger banks are outperforming incumbents when it comes to overall customer satisfaction, according to research from vendor FIS.

Mobile banking uptake at a standstill as consumers rethink bank relationships

/Branch banking

Mobile banking uptake at a standstill as consumers rethink bank relationships

If the latest consumer research from Accenture is to be believed, UK bank customers are utterly confused about how best to access financial products, spurning the branch while remaining unmoved by digital interactions.

Digital-only bank customers less satisfied than branch users

/Branch banking

Digital-only bank customers less satisfied than branch users

More than a quarter of Americans now bank exclusively through digital channels, but these customers are less satisfied with their service than people who use branches, according to a survey from JD Power.

RBS to close 162 branches with the loss of 792 jobs

/Branch banking

RBS to close 162 branches with the loss of 792 jobs

Royal Bank of Scotland is to close 162 branches with the loss of 792 jobs after pulling back from plans to launch a standalone 'challenger bank' using the Williams & Glyn brand.

JPMorgan to roll out Voice ID; begins branch expansion

/Branch banking

JPMorgan to roll out Voice ID; begins branch expansion

JPMorgan Chase is to begin using individuals’ unique voiceprints to identify customers who are calling to inquire about their credit card accounts.

China Construction Bank puts robots in charge of branch

/Branch banking

China Construction Bank puts robots in charge of branch

China Construction Bank has opened a Shanghai branch staffed by robots and packed with facial recognition, artificial intelligence and virtual reality technology.

Lloyds to shed 305 jobs; chop 49 branches

/Branch banking

Lloyds to shed 305 jobs; chop 49 branches

Lloyds Bank is to lay off 305 staff and shutter 49 bank branches in an ongoing programme aimed at slashing costs.

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