Branch banking

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/payments

CTBC to move branch operations to Oracle

CTBC Bank Co. Ltd. has chosen Oracle Financial Services to help modernize its corporate banking and payments operations across branches in seven countries.

/retail

Virgin Money to close 31 stores

Virgin Money has announced plans to close 31 stores as it adapts to changing customer demand.

/retail

Westpac continues branch tech upgrade with rollout of MS Teams Calling

Westpac has taken the next step in its ongoing strategy to modernise underlying infrastructure and improve service to customers during COVID, with a complete rollout of Microsoft Teams Calling to all its branches around the country.

/retail

CBA to convert 90 regional branches to afternoon call centres

Commonwealth Bank of Australia (CBA) branches in 90 regional locations are adapting to meet customers where they are now, stepping up to provide service to their local communities in the morning and early afternoon before supporting customers across Australia from 1:45pm.

/retail

CaixaBank opens tech-led ‘all in one’ flagship branch in Madrid

CaixaBank will open an 'all in one' centre tomorrow in one of Madrid's landmarks, Plaza de Colón, in the prominent Axis building, Norman Foster's latest project in the capital.

/Branch banking

VTB implements a robot for counting cash at the cashier desk

VTB has started using robots for counting of cash.

/retail

TSB to offer safe spaces for domestic abuse victims in 290 branches

From today, victims of domestic abuse can access a Safe Space in 290 TSB branches across the UK to seek specialist support and advice, as TSB becomes the first bank to sign up to the scheme.

/sustainable

Sber targets zero carbon footprint of its branches by 2030

Sber is set to fully compensate for the carbon footprint of its branches by cutting the use of paper, buying new office machines, recycling plastic bank cards, and reducing energy use.

/cloud

First Citizens National Bank rolls out Diebold Nixdorf software

First Citizens National Bank continues its investment in technology by implementing advanced, cloud-enabled self-service options across all its branches with Diebold Nixdorf's VynamicTM Software suite.

/retail

BNP Paribas joins forces with Orange Business Services to deploy SD-WAN across 1,800 branches

BNP Paribas has chosen Orange Business Services to deploy an SD-WAN solution in more than 1,800 bank branches across France.

/sustainable

NAB to source 100% renewable electricity for all branches by 2021

National Australia Bank (NAB) has taken significant steps towards powering its entire operations with renewable electricity, with all branches in Australia expected to have their power offset with renewable energy by the end of 2021 through renewable energy certificates (“RECs”).

/retail

Revation adds digital appintment scheduling to LinkLive Banking

Revation Systems, a leader in cloud-based, compliant messaging and communications, announced the addition of digital appointment scheduling to its flagship digital customer service solution, LinkLive Banking.

/retail

DBS rolls out branch transformation project

DBS announced today it is scaling up the transformation of its branches across Singapore as customers seek quicker, socially-distanced, and more personalised branch banking services, and shift their banking to digital platforms amid Covid-19.

/people

Commonwealth Bank doubles the number of business bankers in branches

Commonwealth Bank is more than doubling the number of local business bankers in branches across the country, and improving lending services in-branch and online, to ensure small business customers are supported on their road to recovery.

/retail

Raiffeisen Bank International launches virtual branch service

Delivering on consumer expectations in the digital age has been a key focus for businesses in recent years, yet the importance of meeting these expectations has accelerated drastically in light of the global pandemic.

/Branch banking

VTB switches to single telecommunications network for branches across Russia

Rostelecom has created a single telecommunications network for almost 1,700 VTB branches across Russia.

/wholesale

Moroccan CIH Bank automates corporate banking services with Finastra

Finastra has announced that CIH Bank, a Moroccan-based commercial bank, has gone live with Fusion Corporate Channels and Fusion Trade Innovation, to digitize its end-to-end corporate banking services. The solutions are automating the bank’s trade and supply chain finance services, providing its corporate customers with access to services online, rather than in-branch. The solutions reduce manual processes, helping the bank to become more efficient and agile, grow its customer base by providing a more seamless digital customer experience and ultimately, generate new revenue streams.

/retail

BBVA to open 15 new branches in Texas

BBVA USA announced today that it has received approval to open 15 new branches across Texas, the bank’s largest market in its U.S. footprint.

/retail

CBA redeploys 500 branch staff to call centre and online teams to contact customers over Covid-19

Commonwealth Bank is moving to deliver more tailored customer assistance for those affected by coronavirus to continue to provide support which better suits their needs.

/retail

Alior Bank taps Booksy platform for branch visit booking

Commencing from May 28, Alior Bank clients may book their visit to the given branch office through the Booksy system.

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