Branch banking

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/Branch banking

VTB implements a robot for counting cash at the cashier desk

VTB has started using robots for counting of cash.

/retail

TSB to offer safe spaces for domestic abuse victims in 290 branches

From today, victims of domestic abuse can access a Safe Space in 290 TSB branches across the UK to seek specialist support and advice, as TSB becomes the first bank to sign up to the scheme.

/sustainable

Sber targets zero carbon footprint of its branches by 2030

Sber is set to fully compensate for the carbon footprint of its branches by cutting the use of paper, buying new office machines, recycling plastic bank cards, and reducing energy use.

/cloud

First Citizens National Bank rolls out Diebold Nixdorf software

First Citizens National Bank continues its investment in technology by implementing advanced, cloud-enabled self-service options across all its branches with Diebold Nixdorf's VynamicTM Software suite.

/retail

BNP Paribas joins forces with Orange Business Services to deploy SD-WAN across 1,800 branches

BNP Paribas has chosen Orange Business Services to deploy an SD-WAN solution in more than 1,800 bank branches across France.

/sustainable

NAB to source 100% renewable electricity for all branches by 2021

National Australia Bank (NAB) has taken significant steps towards powering its entire operations with renewable electricity, with all branches in Australia expected to have their power offset with renewable energy by the end of 2021 through renewable energy certificates (“RECs”).

/retail

Revation adds digital appintment scheduling to LinkLive Banking

Revation Systems, a leader in cloud-based, compliant messaging and communications, announced the addition of digital appointment scheduling to its flagship digital customer service solution, LinkLive Banking.

/retail

DBS rolls out branch transformation project

DBS announced today it is scaling up the transformation of its branches across Singapore as customers seek quicker, socially-distanced, and more personalised branch banking services, and shift their banking to digital platforms amid Covid-19.

/people

Commonwealth Bank doubles the number of business bankers in branches

Commonwealth Bank is more than doubling the number of local business bankers in branches across the country, and improving lending services in-branch and online, to ensure small business customers are supported on their road to recovery.

/retail

Raiffeisen Bank International launches virtual branch service

Delivering on consumer expectations in the digital age has been a key focus for businesses in recent years, yet the importance of meeting these expectations has accelerated drastically in light of the global pandemic.

/Branch banking

VTB switches to single telecommunications network for branches across Russia

Rostelecom has created a single telecommunications network for almost 1,700 VTB branches across Russia.

/wholesale

Moroccan CIH Bank automates corporate banking services with Finastra

Finastra has announced that CIH Bank, a Moroccan-based commercial bank, has gone live with Fusion Corporate Channels and Fusion Trade Innovation, to digitize its end-to-end corporate banking services. The solutions are automating the bank’s trade and supply chain finance services, providing its corporate customers with access to services online, rather than in-branch. The solutions reduce manual processes, helping the bank to become more efficient and agile, grow its customer base by providing a more seamless digital customer experience and ultimately, generate new revenue streams.

/retail

BBVA to open 15 new branches in Texas

BBVA USA announced today that it has received approval to open 15 new branches across Texas, the bank’s largest market in its U.S. footprint.

/retail

CBA redeploys 500 branch staff to call centre and online teams to contact customers over Covid-19

Commonwealth Bank is moving to deliver more tailored customer assistance for those affected by coronavirus to continue to provide support which better suits their needs.

/retail

Alior Bank taps Booksy platform for branch visit booking

Commencing from May 28, Alior Bank clients may book their visit to the given branch office through the Booksy system.

/retail

Minsait and Auriga form omnichannel platform partnership

Minsait, an Indra company, and Auriga have reached a strategic agreement that will strengthen their position in the digital transformation of bank branches in Spain, Portugal, Brazil, Colombia, Mexico and Peru.

/retail

UOB dedicates daily banking hour to vulnerable customers; shuts one-third of branch network

United Overseas Bank (UOB) today announced that from 8 April 2020 it will prioritise the first hour of banking operations at its branches to serving elderly and vulnerable customers.

/retail

Commonwealth Bank of Australia reduces branch opening hours

Commonwealth Bank has the largest network of branches around the country which remain open.

/retail

Leeds Building Society restricts branch opening hours

Opening hours are being reduced at Leeds Building Society branches across the country as it continues to support savings members, particularly from vulnerable customer groups.

/retail

CaixaBank introduces information system for branch appointments for the over-65s

CaixaBank, chaired by Jordi Gual and with Gonzalo Gortázar as its CEO, has decided to bring forward state pension payments to this Friday, 20 March, and implement a special information system for appointments for the over-65s who want to draw on their pensions, as well as to make any payments over the coming days.

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