Welcome to Finextra. We use cookies to help us to deliver our services. We'll assume you're ok with this, but you may change your preferences at our Cookie Centre.
Please read our Privacy Policy.

Accept
Channels
Resources
See latest resources ยป

Related Companies

Facebook

Channels

Retail banking
Using social media to define a better customer banking experience

Using social media to define a better customer banking experience

Source:

Finextra sat down with Keith Moor, CMO, Santander UK to discuss how retail banking in the mobile channel will change within the next two to five years, how the advent of smartphones has created more choice for the consumer in how they interact with their bank and how Santander worked with Facebook to learn what their customers want from banking channels.

 Download the case study to find out more.

Download the document now 542 kb (Chrome HTML Document)

Related Companies

Facebook

Channels

Retail banking

Comments: (0)

Join the discussion

Write a blog post about this story (membership required)

White Paper resources
See all White Paper resources »
Using social media to define a better customer banking experience
/white paper

Using social media to define a better customer banking experience

Finextra sat down with Keith Moor, CMO, Santander UK to discuss how retail banking in the mobile channel will change within the next two to five years, how the advent of smartphones has created more choice for the consumer in how they interact with their bank and how Santander worked with Facebook to learn what their customers want from banking channels.

The Innovation Game: Escaping Legacy with New Technology
/white paper

The Innovation Game: Escaping Legacy with New Technology

Banks need to innovate but are held back by layers of legacy technology which inhibits their ability to adapt and evolve. How can they implement change without risking the stable operation of core systems and services? This report provides the answers to this vital question.

MiFID II Transaction Reporting: Be in Control
/white paper

MiFID II Transaction Reporting: Be in Control

Like many other regulations coming into force in the next 36 months, MiFID II is calling for enhanced monitoring, transparency and control of the end-to-end trade lifecycle.