Welcome to Finextra. We use cookies to help us to deliver our services. We'll assume you're ok with this, but you may change your preferences at our Cookie Centre.
Please read our Privacy Policy.

Accept
Channels
Resources
See latest resources ยป

Related Companies

Capita

Channels

Retail banking Wholesale banking DevOps
Transformational managed services

Transformational managed services

Source: Capita

Capita underlines the benefits of using a managed service quality framework to measure IT success criteria against business outcomes.

This paper considers the benefits of taking an integrated, transformational approach to quality assurance.

Download the document now 785 kb (PDF File)

Related Companies

Capita

Channels

Retail banking Wholesale banking DevOps

Comments: (0)

Join the discussion

sponsored

Capita

Write a blog post about this story (membership required)

White Paper resources
See all White Paper resources »
Using social media to define a better customer banking experience
/white paper

Using social media to define a better customer banking experience

Finextra sat down with Keith Moor, CMO, Santander UK to discuss how retail banking in the mobile channel will change within the next two to five years, how the advent of smartphones has created more choice for the consumer in how they interact with their bank and how Santander worked with Facebook to learn what their customers want from banking channels.

The Innovation Game: Escaping Legacy with New Technology
/white paper

The Innovation Game: Escaping Legacy with New Technology

Banks need to innovate but are held back by layers of legacy technology which inhibits their ability to adapt and evolve. How can they implement change without risking the stable operation of core systems and services? This report provides the answers to this vital question.

MiFID II Transaction Reporting: Be in Control
/white paper

MiFID II Transaction Reporting: Be in Control

Like many other regulations coming into force in the next 36 months, MiFID II is calling for enhanced monitoring, transparency and control of the end-to-end trade lifecycle.