Finextra Research
Sign in
Sign up
  • News
    • Latest news
    • Company updates
    • Long reads
  • TV
  • Research
  • Events
    • All
    • Conferences
    • Webinars
    • Popular
  • Community
    • Community latest
    • Latest expert opinions
    • Groups
    • Search members
  • Jobs
  • APIs
Sign in
Sign up
  • News
    • Back
    • News
    • Latest news
    • Company updates
    • Long reads
  • TV
  • Research
  • Events
    • Back
    • Events
    • All
    • Conferences
    • Webinars
    • Popular
  • Community
    • Back
    • Community
    • Community latest
    • Latest expert opinions
    • Groups
    • Search members
  • Jobs
  • APIs
  • payments
  • markets
  • retail
  • wholesale
  • wealth
  • regulation
  • crime
  • crypto
  • sustainable
  • startups
  • devops
  • identity
  • security
  • cloud
  • ai

Community

  • Your feed
  • Latest expert opinions
  • Groups

Join the Community

23,418
Expert opinions
41,897
Total members
297
New members (last 30 days)
174
New opinions (last 30 days)
29,118
Total comments
Join Sign in
Follow Unfollow

Alex Bray

AVP, Omni-Channel Acquisition & Servicing
Genpact
Member since
05 Feb 2011
Location
London
Followers
8
Following
4
Opinions
23
Long reads
0
Followed by John Sims, Martha Boyle and 5 others you follow
View Alex Bray's full profile

Alex's opinions

clear
Alex Bray

20 Dollar Smartphone - what does it mean for mobile banking?

In every market I visit, the message is clear – it is all about channel innovation. A couple of weeks ago, I attended the West African Banking Dialogue in Lagos. This event brought together top banks from across Nigeria and Ghana to discuss the future of banking in the region. Again and again, banks looked at the future of digital and how it would...

31 July 2014 Online Banking

Alex Bray

Retail channels - competing and cannibalising?

Over the years, the banking industry has been adapting to a consumer migration from bricks-and-mortar branches, to digital points of interaction. To handle this movement, banks have built up the range of functionality in each of their multiple channels to deliver the best possible customer experience: delivering ‘multi-channel banking’. This appro...

15 April 2014 /retail Online Banking

Alex Bray

Is Social Media a Channel?

I see and hear this a lot nowadays - in presentations and conversations. To be honest, apart from the questionable grammar of the question, I think the answer is pretty simple - NO! But scratch away at that simple answer and a more interesting question lies beneath… Why do we need to define channels? I worked in banking for ten years - at a time

05 March 2014 Online Banking

Alex writes about

  • retail banking

Alex's opinion archive

  • 2018 (2)
  • 2017 (2)
  • 2016 (3)
  • 2015 (1)
  • 2014 (3)
  • 2013 (8)
  • 2012 (4)

Latest groups joined by Alex

  • Innovation in Financial Services

  • Finance 2.0

  • Transaction Banking

See all groups joined

Alex reads

  • StGilesResident Blog on Tumblr
  • Bank Marketing Strategy
  • Searching Finance
  • Financial Services Club Blog
ShowHide similar members

Similar members

Arpana Sharma

Arpana Sharma
Subject Matter Expert at Genpact

Follow Unfollow
Rakesh Chhabra

Rakesh Chhabra
Assistant Vice President at Genpact

Follow Unfollow
Tim Difford

Tim Difford
VP Banking & Capital Markets Strategy at Genpact

Follow Unfollow
Melba Montague

Melba Montague
Head of Financial Services at Genpact

Follow Unfollow

Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.

Please read our Privacy Policy.

Accept
Finextra

Finextra

  • About

Community

  • Rules
  • Contact the community team

News

  • Guidance
  • Contact the news desk

Sales

  • Media pack
  • Contact the sales team

Get involved

  • Finextra Live@
  • Webinars
  • Finextra TV
  • Research
  • Finextra.jobs

Events

  • Sustainable Finance Live
  • NextGen Nordics
  • EBAday
  • NextGen:AI
Join the community Register for news alerts
Apple App Store Google App Store

© Finextra Research 2025

Terms of usePrivacy PolicyCookie Centre