Latest opinions that Elizabeth Lumley has shared on Finextra

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Elizabeth Lumley

Global FinTech Commentator

Girl, Disrupted

Member since

05 Nov 2007

Location

Crayford

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Elizabeth's opinions

The customer is king - even in banking

I took part in two panel discussions last week focusing on very similar themes - the customer. More specifically - the bank customer. Those outside the banking world - in any other retail-orientated industry really - may not see this emphasis on 'the customer' as anything strange. But most within 'our' world know what a strange and wondrous develo...

20 February 2012 /retail Social Banks

Introducing the MobeyDay group

Here at Finextra Towers we aim to serve our community in the best way we can. If you are a Finextra Community member and are attending, speaking or are just interested in MobeyDay - your one-stop community group has been formed. MobeyDay 2012 Mobile banking professionals from across Europe will gather in Barcelona in March 2012 for a day of networ...

07 February 2012 MobeyDay

At least it isn't pink ...

Citi recently re-launched its personal finance site, Women & Co - opening up the site to non-Citi customers. Well done, finally we women have a personal finance site that speaks to the issues that really matter to women "...career, family, home, investments, and lifestyle..." Because we all know men are never interested in any of t...

07 February 2012 /retail Social Banks

Don't you know who I am?!

No, this isn't a blog about that jobsworth bouncer at a Toronto bar who tried to stop me entering the Misys party at last year's Sibos (However, I did say 'I'm sooo Tweeting this!', before my colleague intervened - oh the shame....) Anyway, I attended the always entertaining CSFI/Visa Europe roundtable last Thursday on digital identity. The meeting...

01 February 2012 /security /retail Finance 2.0

The Finextra Fun Badge Buzzword Bingo Game

Do you facilitate disruptive environments in order to engage GenY, digital natives? Are you involved in the gamification of the customer experience? Do work for a 'social' business? Will banking as we know it be disrupted by dramatic consumer behaviour shifts? Can anyone tell me what any of the above actually means? Really? In plain, simple languag...

02 December 2011 /retail Whatever...

It's not enough just to have the risk systems turned on

So, now we all know the dirty little secret at the heart of the latest alleged 'rogue trader' scandal at UBS. Risk management was ignored. Well, knock me down with a slide ruler. Now, I wrote a rather snarky blog when this scandal broke asking whether the lights were even turned on in the UBS trading floor, never mind the VaR calculations, risk li...

06 October 2011 /regulation Financial Risk Management

WTF - Is every trader an island?

So we all woke up this morning to find that UBS was reporting a $2 billion loss due to a ...wait for it ... 'rogue trader'. Yes, mistakes happen. Yes, fraud, abuse and criminal activity happen. But young Kweku Adoboli, a 31-year old trader in UBS's London-based exchange traded funds business, is not sitting in police custody, currently, because he...

15 September 2011 /regulation Financial Risk Management

Twitter tips from Liz. Just in time for Sibos.

I took part in a webcast a couple of weeks ago looking at how to best use social media channels at large events, such as Sibos (coming up next month, folks!) Cognito Analytics, which sponsored the webcast, organised the panel which included, Jennifer Maitland marketing operations manager at Caplin, Peter Vander Auwera, innovation leader at Swift an...

02 August 2011 /sibos /wholesale Social Banks

The 10 Commandments of Social Media

Finextra has written before about social media guidlines issued by US regulatory body, Finra - and all its scary Tweet-retention rules. Allen Schoenberg of the CME (@allanschoenberg) re-Tweeted an interesting slide show from Glen Gilmore, adjunct professor of digital marketing & social media law called 'Finra's 10 Commandments of Social Media...

28 July 2011 /regulation /wholesale Social Banks

Love triangle drama in Payments Close

Just when you thought payments couldn't stir up a bit of intrigue, the payments space gives us a juicy bit of M&A love triangle drama worthy of the cheesiest, Susan Lucci-top billing, daytime soap opera (those in the US know what I'm talking about). The talk of this year's EBADay was "Who's going buy Fundtech?" A week or so later, we ...

27 July 2011 /payments EBAday

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