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Brett King

CEO & Founder

Moven

Member since

14 Apr 2010

Location

New York

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Brett's opinions

Building Digital Relationships equals Service

Everyday we’re making choices in the digital and physical worlds between one brand and another. Sometimes we choose a brand because they provide us with great service, but sometimes it’s simply because they provide adequate service and there isn’t really a better option. Mostly the choice of the interaction isn’t about great service at all; it’s a...

21 February 2011 /retail Innovation in Financial Services

Beyond PFM - The digital relationship

At Finovate Europe last week we saw a lot of what I would generally classify as "me too" PFM efforts. While there were a few stand out examples, such as Meniga and Linxo, I don't think these platforms are robust enough for where we are going. This says a lot I know, because most banks are still not at this basic stage of having PFM depl

08 February 2011 /retail Innovation in Financial Services

CNBC - Will Your Wallet Soon Become a Historic Relic?

Given the recent discussions on the Starbucks Payment App and emerging NFC I thought this interview with myself and Omar Green (Intuit, Director of Strategic Mobile Initiatives) by Lori Ann Lorocco at CNBC might be of interest... Will the wallet soon be a thing of the past? At the rate mobile banking apps are being adopted, who knows. Intuit annou

05 February 2011 /payments Innovation in Financial Services

Let's get rid of Internet Banking...

If you think about the way we have digital banking and web presence structured today, it is actually wrong. Most banks today already have a well developed 'public' presence in the form of www site, and a separate 'secure' portal as a transaction or services platform "behind the login" - normally called "Internet Banking". The p...

31 January 2011 /retail Online Banking

Starbucks Mobile App - Payments reinvented

On Wednesday 26th of January 2011, Michael Degnan (of SapientNitro and Engagement Banking fame) and myself headed down to the Starbucks at One Penn Plaza in New York City with the objective of recording our experience of processing a mobile payment using the Starbucks App for the iPhone. The App links your phone to your pre-paid Starbucks card to ...

28 January 2011 /payments Innovation in Financial Services

Too much information - dealing with exponential content

There has been much discussion about the impact of the so-called "information age". Prior to 2003 it has been said that throughout history mankind had generated a sum total of 5 Exabyte’s of content up to that year. Today it is estimated we generate this amount of content measured in days. “Between the birth of the world and 2003, there ...

16 January 2011 /retail Innovation in Financial Services

Banks still don't get mobile, but neither do researchers...

I read with interest a post pointed out to me by @JenRBoyd posted on Mobile Commerce Daily highlighting a recent Celent report comparing US and EU investment in multi-channel. The problem here is that the conclusions of the report are correct, but even the report itself suffers from an old-school view of the banking arena, that is, we are still as...

04 January 2011 /payments /retail Finance 2.0

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Brett King

Brett's opinions

Building Digital Relationships equals Service

Beyond PFM - The digital relationship

CNBC - Will Your Wallet Soon Become a Historic Relic?

Let's get rid of Internet Banking...

Starbucks Mobile App - Payments reinvented

Too much information - dealing with exponential content

Banks still don't get mobile, but neither do researchers...

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