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Olivier Berthier

CEO

Moneythor

Member since

03 May 2007

Location

Singapore

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Olivier's opinions

Embracing digital in the face of bank branch closures

In recent years, the landscape of banking across the globe has undergone significant transformations. Among these many changes, the closure of bank branches on the high street has become a common sight, driven by technological advancements and changing consumer preferences. As reported in Finextra, over the last few weeks, some of the UK’s biggest...

26 July 2023 /retail Banking Strategy, Digital and Transformation

Cracking Personalisation in Digital Banking

When done correctly, personalisation in digital banking can increase customer engagement, reduce support costs and drive revenue. Technologies like AI and advanced data analytics are making personalisation possible and financial institutions around the world are putting their best foot forward as they implement personalisation strategies. While ...

24 October 2019 Digital Banking Trends

Digital banking engagement: where are the metrics?

As banks are busy digitalizing every corner of their firms to prepare for the "Fourth Industrial Revolution", many seem to be missing a key complement to their digital adoption strategy which is digital engagement. According to RFi Group, true digital maturity is not just about technology, rather it is about having meaningful criteria to...

17 September 2018 /retail Online Banking

Personalization comes to digital banking

A personalized customer experience has been a de-facto feature of online services and particularly e-commerce for years. Pioneered by the likes of Amazon and their mining of data to create a truly curated experience, consumers have grown to expect tailor-made services from all their online providers. However, when it comes to banking, little perso...

21 January 2014 Online Banking

Mobile vs. desktop-based online banking

In an era of mobile first, when any software product manager is chastised for not putting mobile front and center in any roadmap, and when online giants like Facebook pivot to mobile in a big way (or at least try to), it is worth wondering if the desktop and laptop are still important or even relevant in consuming online banking services. By the l...

15 July 2013 /retail Online Banking

Retail banking customers' satisfaction does not mean loyalty

The relationship between retail banking customers and their financial institutions can often be described as strained and tumultuous. The role played by banks in the global financial crisis and its sequels of massive trading losses, Libor fixing scandals and active tax evasion scheming are certainly not doing anything to improve the confidence cus...

21 May 2013 /retail Online Banking

Cracking the PFM adoption code

The adoption of Personal Finance Management (PFM) tools is widely reported as being subpar. Most of the data on the subject is US-based so far. Analysts from Celent said some time ago that only 3.8% of all online banking users are active users of PFM solutions, the Federal Reserve said in a 2012 report that 21% of consumers currently use a PFM t...

06 May 2013 /retail Online Banking

Transaction Banking gearing up for transformation

Kudos to the Transaction Banking practice of PwC for recently publishing their updated review of the trends in and around transaction services. It is a recommended read and does a good job at summarising the market forces at play and what they mean for Transaction Banking, indeed gearing up for a need to transform in a big way to stay relevant. K...

16 March 2012 /wholesale Transaction Banking

All praise the ICC Trade Finance Register

Just came back from the International Chamber of Commerce (ICC) Banking Commission meetings in Beijing. It was a great conference with excellent content and debates, from the rules making activities to the launch of new instruments like the Bank Payment Obligation to address the open account and supply chain finance space, from regulation with Bas...

28 October 2011 /payments /wholesale Financial Supply Chain

Mashups - How much control could banks give their customers?

Mashups are beginning to excite the banking world because of their potential to give customers more control over customer data – to be able to query it, manipulate it, enhance it and even combine it with other data sources or online services. Mashups mean different things to different people. Essentially, mashups are flexible combinations of data,

19 May 2010 /wholesale Transaction Banking

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Olivier Berthier

Olivier's opinions

Embracing digital in the face of bank branch closures

Cracking Personalisation in Digital Banking

Digital banking engagement: where are the metrics?

Personalization comes to digital banking

Mobile vs. desktop-based online banking

Retail banking customers' satisfaction does not mean loyalty

Cracking the PFM adoption code

Transaction Banking gearing up for transformation

All praise the ICC Trade Finance Register

Mashups - How much control could banks give their customers?

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