Latest opinions that Michael Fuller has shared on Finextra

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Michael Fuller

Former Retail Banker

None

Member since

14 Mar 2008

Location

London

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Michael's opinions

Who I am and not what's my limit?

It's not the first time that Banks have asked me daft questions in order to identify me. Every few years of course I have to be sent a new card and as part of that process I have to "activate" it. What do Banks need to know? First that I have received the card and second that I am who I claim to be. By all means ask me about the card I ha...

26 September 2011 /security /retail

3-D Insecure -possible heresy

It's interesting both that there have been no comments so far about this story and that there are quite a number of other blogs where the value of 3-D secure has been questioned. This seems to be an example of the Emperor's new clothes where everyone knows he is naked but won't admit it. My experience of 3-D secure tends to support the Cambridge

28 January 2010 /security

Citi Cards UK direct debit failure

Citi Cards UK today admitted to me that they had failed to collect direct debits on a number of customer credit card accounts the result of which was that a £12 late payment fee has been applied. Fortunately I noticed the fee when checking my account on-line and was able to contact Citi straight away to get them to put it right. The Direct Debit sh...

01 January 2010

Convenience Store ATM Fraud

About eight weeks ago I got my wife and I Shell MasterCards from Citi to buy fuel with. This was prompted by the offer of 3% off our fuel purchases at Shell. (6% in the first 60 days from account opening). This morning (17 November) I got a text from Citi telling me my account balance. It was £1600 more than I had expected so I tried to log on to

19 November 2008 /security

3D, 2D or 1D Secure?

Thanks to all those who responded to my earlier comments about card security. It seems there are different implementations of Verified by Visa and MasterCard SecureCode. Some issuers request only a number of characters from your password to verify the transaction whereas others ask for the full password. Some issuers also annoyingly set certai

08 November 2008 /security

Sixteen digits are not enough

About six months ago my Bank called early on Saturday morning. They had been monitoring my credit card and had identified unusual activity. I confirmed some of the transactions weren’t mine and the card was replaced with a new one and new account number. Naturally I was pleased that the Bank had been looking out for me but it was disconcerting th...

19 October 2008 /security