Latest opinions that Reghunathan Sukumara Pillai has shared on Finextra

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Reghunathan Sukumara Pillai

Consultant

Infosys

Member since

26 Oct 2012

Location

Bangalore

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Reghunathan Sukumara's opinions

Evolution of Banking From Ledger to Solution to Digital and Beyond

As banks have moved from ledger-based accounting to core banking solutions, and from there to channel solutions and digital solutions, their business has undergone much modernization and innovation. Banking has changed from a bank staff-assisted model to self-service, where transactions might or might not be authenticated by bank staff. The emergi...

08 November 2016 /retail

Will Digital Banking Increase or Reduce Regulation?

In the initial stages of banking, clear guidelines, acts and frameworks were required for customers to transact with the banking system. Regulations were required to frame rules to prevent money laundering, institute measures to avoid fraudulent transactions, protect and control the country’s foreign exchange, protect customer interest .Regulation...

08 November 2016 /regulation

The Bank Branch as a Grievances Cell

With the new banking licenses issued to Payment Banks by India’s banking regulator RBI, the country will witness new trends in digitized banking. The models can pave the way for a different customer experience altogether without dependence on brick and mortar infrastructure. Within banking, the retail business digitized – adopted software and auto...

30 March 2016 /retail

Benefits of Digitalization

Digitalization involves exploring business models and platforms using digital technologies, devices or techniques to yield several benefits in various aspects of life. Digital solutions can simplify a country’s security and intelligence systems, and its economy and infrastructure, to name a few. For citizens, digitalization promises much needed im...

29 March 2016 /inclusion

The Customer Conceptualizes a Digital Bank

Conventional banking is undergoing rapid transformation because of technology changes happening across the globe. The trusted brick and mortar infrastructure in which all transactions occurred through the branch network is making way for a model of multiple channels of transaction, from internet and mobile to wallet and card. The turnaround time f...

29 March 2016

Timing Digital Transformation

As banks across the globe go digital and compete with each other to provide digital offerings to retain existing customers and attract new ones, it would be interesting to understand how far they have succeeded. While digital products, offerings and services are useful differentiators, bank strategists need to consider many other factors, such as ...

29 March 2016

A digital banker or technologist for a digital banking solution

The concept of digitization, referring to digital platforms, digital services or digital channels, has been making waves in the financial services industry across the globe during the past few years. Banks and customers alike are deriving their own conclusions on what digital could bring or mean to this space. Each bank is using solutions, service...

24 March 2016

Digital Maturity or Bank Maturity or Customer Maturity

The maturity of a bank's digital services depends on the breadth of offerings and their consumption by customers through digital channels. The number of transactions happening through self-service channels, proportion of transactions happening through digital platforms and their turnaround times, extent of automation and straight through processin...

20 February 2016