Too often organisations have used automation technologies such as chatbots as a ‘first line of defence’ against their customers, when actually there is often more valuable opportunity to create new and entirely novel experiences for customers. While larger banks often consider automation solely or primarily a cost reduction exercise, challenger ba...
24 June 2019 /ai /retail Customer Service 2015-2019-2025
Justin LyonCEO at Simudyne
Vicki GladstoneCEO at Moorwand
Hasan NawazCEO at HUBUC
Nik ZimarkovCEO at Karta.io
James BarkerCEO at HIVE
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