Too often organisations have used automation technologies such as chatbots as a ‘first line of defence’ against their customers, when actually there is often more valuable opportunity to create new and entirely novel experiences for customers. While larger banks often consider automation solely or primarily a cost reduction exercise, challenger ba...
24 June 2019 Customer Service 2015-2019-2025
Guido BrancaCEO at Branca Consulting Organisation
Ben BorodachCEO at april
Michael ZetserCEO at Flyfish
Greta RanonyteCEO at Fintech Hub LT
Felipe LunaCEO at Praesto Works
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.