Too often organisations have used automation technologies such as chatbots as a ‘first line of defence’ against their customers, when actually there is often more valuable opportunity to create new and entirely novel experiences for customers. While larger banks often consider automation solely or primarily a cost reduction exercise, challenger ba...
24 June 2019 Customer Service 2015-2019-2025
Myles MilstonCEO at Globacap
Matt SmithCEO at SteelEye
Raz RafaeliCEO at Secret Double Octopus
Mike PeplowCEO at Pozitive Payments
Radi El HajCEO at RS2
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