This was experienced already at an early stage of online banking - back in the 80s and early 90s in Finland - before the Internet version. What occured was extraordinary jumps in customer satisfaction and when we looked into them it coincided with taking e-banking into use.
25 May 2011 12:34 Read comment
Cheques will disappear and it would be a good idea to promote easier and better alternatives for donators and receivers alike. Who btw want to donate if the receiving organization does not rationalize its own administrative processes?
10 May 2011 09:31 Read comment
Argued for pan-EU e-invoicing (just-like-payment model) to be launched first - then SEPA. Then 1.migration to SEPA would have happened in a natural way (payment of e-invoice leads to SEPA payment) and 2. direct debit would nicely have stepped into e-invoicing (not too late though).
Interchange on cost-covering level should not be a problem.
11 Apr 2011 17:06 Read comment
This gives time to integrate direct debit and e-invoicing - does not make any sense to run them separately.
08 Apr 2011 10:55 Read comment
Anybody knowing a cheaper & faster way of getting strong id in use for the public sector?
03 Apr 2011 12:11 Read comment
In short - if there is an important goal - negative carrots make it happen - positive ones (which would otherwise be to prefer) are a waste of time - and money.
03 Apr 2011 11:54 Read comment
Like in Norway, Denmark and to some extent in Finland (where the consumer ombudsman has been busy in trying to resist transparent pricing of paper invoices = protecting costs - not consumers!) - the success is based on charging for paper - if you want it you pay for it. The cased with not paying means that all customers share the cost of bad behavior...
03 Apr 2011 07:52 Read comment
No other ideas?
31 Mar 2011 07:36 Read comment
Important message in any country. One focus area should be to deliver more value in the payments area - adding e-invoicing, enriching account statements so that they handle small enterprises accounting, VAT-splitpayments, automated cash flow estimates and invoice financing - all fronted by multidevice bidirectional real time mobile services - just press "a".
29 Mar 2011 12:05 Read comment
Brett,
My vision is that the tremendous waste and cost multibillion issuing of plastic cards represents will disappear. The plastic card - being unconnected to the Web is also a substandard user experience. Payment, loalty and id-cards will become features in mobile devices - the sooner the better.
I like this "We need to imagine more about where we can go, and spend less time defending where we are..."
One easy obvious step towards mobile banking is the very simple notification of arrived e-invoices - press "a" and it is paid on due date - or press "n" it is paid directly (payment received in real time - case Nordea Bank)
27 Mar 2011 08:04 Read comment
Electronic invoicing
Whatever...
Transaction Banking
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