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It may be argued that most tests ARE designed for reality, just that of meeting pre-ordained milestones like go-live date:)

A few months ago, they didn't even want to keep their data with Facebook. Now they want to keep their money with Facebook. But stranger things have happened...

While outage of banking systems is not acceptable, is it really possible that "Pensioners are going without food" due to a six hour outage? Or is this an attempt at sensationalism in order to grab attention? (not that there's anything wrong with sensationalism). 

@Myles Dawson: TY for your reply. Actually I'm not looking for any figures. I'm looking for "the types of payment methods the 32% of abandoners wanted to use but retailers didn't support?". I'll download your report when I get a chance but is there a tl;dr answer to my specific question?

What's wrong about "possible violations of ... violations"?:)

Any idea what's the funding source in the case of Alipay / WeChat Pay - credit card or debit card or bank account?

Re. "UK retailers lost £422 million ... as a result of not letting shoppers pay using their preferred payment method", any idea what were the types of payment methods the 32% of abandoners wanted to use but retailers didn't support?

Happy to see yet another fintech that sells what people want to buy. When Will Fintechs Sell What Consumers Want To Buy?. I predict that Divido's expectation of "20% more sales for retailers" is a major underestimate. Historically, credit not only increases conversion rate but also expands ticket sizes.

@Nick Collin: TY for your comment and figures. Yes, 95% growth over 32% share in 2017 does make it highly plausible that 50% of all instore card transactions could be contactless by now. As an ex-London resident, I totally agree that it's a remarkable success story. I remember the Krispy Kreme outlet in Canary Wharf, which was the only outlet that accepted contactless cards in 2007-8. I also remember a false start in circa 2004, when Finextra reported a pilot contactless project by Jersey City-New York Ferry. On my next trip to the US, I visited the ferry terminal just to see how contactless worked. The ticket selling attendant out there didn't have a clue of what I was talking about when I asked him for a demo of contactless payment! Contactless has come a long way since then.

Half of what UK transactions? All transactions? - Impossible. All instore transactions? Unlikely since Visa has a higher share of card transactions instore and how can MasterCard know those numbers? All instore Mastercard transactions? Maybe possible.  

Nice post. Resonates well with my experience. Whenever neobanks claim that customers use branch only because the digital experience sucks, I tell them about the number of times I use digital channels because the branch experience sucks. Why Branch And Digital Channels Will Coexist Forever. Omnichannel has a long way to go in banking. 

That said, IME, it has a longer way to go in other industries.

Everytime I diss banking CX, I realize that I've never bought a laptop or smartphone or detergent or anything else from the respective brand's website, even though all of them do sell their products online. Strikes me that, omnichannel warts and all, my banks' digital channels are far more usable than those of companies in retail, high tech, CPG, and other industries. I'm led to conclude that banks at least get one or two channels right individually compared to many other industries. 

Keen to know if you've experienced better omnichannel implementations from nonbanking industries.