Community

It goes without saying - if they say they've been certified as PCI compliant, then how can malware be accessing [encrypted] Cardnumber & Expiry Date?

The trouble is that if you don't have a back-up, what happens when the system goes down?

If they get rid of Cash (and get rid of Oyster as they threaten), then you have single point of failure.

It was only 5 weeks ago that RBS & Natwest went down around 9pm for a few hours. If you were reliant on using their Card, and didn't carry a Card from another Issuer (it so happens I don't), then would you be told to get off and walk?

Not so long ago I was on a Bus with a broken Oyster Reader - the driver was just waiving everyone on. I asked if he was due to return to depot to get it fixed, and he said he'd been driving the bus for 2 days giving everyone free rides.

Unless RBS swiftly gets its act together, this is only going to be a faster way to disillusion its customers.

When I recently e-mailed their Managing Director of Corporate Banking, it took his staff 40 days to even refer my comments to a Relationship Manager.

You can't begin to make it up : today (19th) I got a letter from RBS dated 7th March in response to my letter (of 15th Feb) which they said they received on 1st March (takes 2 weeks to be transferred from HQ London to Birmingham Service Centre).

It says nothing pertinent to my case other than "your case is being fully investigated and you will be provided with an update or full response within the next 10 working days" - so they're overdue already?

Of course I'm welcome to call them, on an 0845 number.

Oh they also said they enclosed a copy of their "Complaint Handling Guidance leaflet" - except they didn't!

Can't come a moment too soon; back at the end of January I was unable to access Internet Banking on a Sunday, and the advice from RBS Help Desk was worse than useless.

I wrote and complained to the Head of Corporate Banking on 3rd February, and heard absolurely nothing until my Relationship Manager contacted me on 15th March, telling me he'd only just been informed about my complaint.

Strange because the EU reported back in June 2012 which non-EU Countries are considered as having equivalent AML systems to the EU - and Switzerland is amongst them. So is it that Italy has a 'stronger' flavour? 

http://ec.europa.eu/internal_market/company/docs/financial-crime/3rd-country-equivalence-list_en.pdf

I thought I'd do a check on how many Cheques I've written :

Personal : 12 in the last 3 years, but often to same entity who doesn't take payment by Credit Card, eg 3 to Halifax for my ISA, 3 to Charity

Business : 20 in 3 Years, eg 3 to Companies House

Interesting to note

(a) I formally complained to RBS via their website, where it promises a reply within 48 hours from either my Relationship Manager and/or my Branch Manager, and 7 working days later neither of them have been in touch, via phone or e-mail

(b) I got a routine marketing message ("Supporting your Business") from Mark Andrews, the Managing Director of Business Relationships, so I took the opportunity to tell him of my experiences, and over 2 working days later there's no reaction

(c) the orginal 'fault' with the website is still up there, 7 business days after I first reported it.

Methinks RBS Business Banking just aren't that interested?

but if you look at the TfL website,

http://www.tfl.gov.uk/tickets/26416.aspx

they also mention that "Daily price caps will not be applied".

Anyone going into Zone 1 from Zone 5 and back again could lose out on this 'solution'

I tend to benefit from this on every trip, in that I end up with my combined train (eg to East Croydon) and bus thereafter come for free.

With this scheme I'd end up paying an extra £5 a day to get back home again - so much for saving money!

but if you look at the Tfl website,

 http://www.tfl.gov.uk/tickets/26416.aspx

they also mention that "Daily price caps will not be applied".

Anyone going into Zone 1 from Zone 5 and back again could lose out on this 'solution' 

I tend to benefit from this on every trip, in that I end up with my combined train (eg to East Croydon) and bus thereafter come for free.

With this scheme I'd end up paying an extra £5 a day to get back home again.