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It is worthy of note that the AT&T failure to invest in mobile telephony, resulting in them being bought by Southern Bell for a derisitory amount was as a result of a McKinsey report, which stated that they believed that there would be no more than one million mobile telephones by the year 2000. And you are basing your article on projections from the same company.

The unidentified member defending EMIs does not allow for the EMI lying about where the money is (as in the case of Wirecard). Insurers do not pay out when a fraud is identified.

What happens if the EMI files for bankrupcy? How are the consumer funds 100% protected?

I am at a loss to understand Mr. Craddock's comments. Of course the EMIs need to ensure that their customers understand how their money is protected and it is also very important that they know and understand that they are not protected by the Financial Services Protection Scheme. What scheme are they protected by?

A less well known but equally relevant horror story is when AT&T reviewed mobile telephony in 1985 and determined that it would never be successful in the mass market. The company eventually succumbed to a takeover by Southern Bell, who retained the name

In your opening sentence you state that the number of open banking users doubled in the nine months to September 2020, but you do not give any numbers or percentages. Doubling a very low number is still a very low number. Perhaps you can give actual percentages.

I'm  sorry, but a survey of 2000 people out of 8,000,000,000 people in more than 200 countries does not strike me as being comprehensive. Anyone trying to draw conclusions from this survey should think long and hard about the breadth of the data.

You say that 3.4 million open banking payments were made in 2020. What percentage of payments in 2020 does this represent? What was the total number of payments made in 2020?

An excellent article. The call centre experience is one that can make or break a company, and many large organisations are still blind to the problem. On a seperate note, working from home is not a panacea. Japanese people have very small homes and most would find it difficult to permanently work from home. Also in the rest of the world, flat shares and young children are also problems for home workers. Finally, interaction between workers is a neccessary part of achieving goals. Zoom and Skype are not the same.

His doom & gloom predictions whilst Governor of the Bank of England proved to be quite wrong. As a result, I will watch Stripe with interest