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A community to discuss the future of financial services and any other interesting trends, strategies, ideas, views.
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Retired Member
Looking at recent market activity it is difficult to imagine a time when companies might actually decide once again to engage in strategic transactions. Nowhere is this more apparent than in financial services - particularly in the brokerage subsector - but this market turmoil is creating an environment ripe for dealmaking. Many financial firms ar...
07 March 2008
Last week I was out in New York attending the Global Association of Risk Professionals' (www.garp.com) annual conference. Part of my extra curriculum activities involved hosting a dinner at the Craft restaurant (www.craftrestaurant.com) at 47 East 19th Street. A great restaurant if ever you are stuck in New York and looking for some private dinn...
03 March 2008 /regulation
Paul Penrose Head of Research at Finextra
A sign of the times: The Cheque and Credit Clearing Company (C&CCC) and Apacs, the UK payments association, has issued a new advice guide for consumers on how to write and receive cheques. Recent research conducted by C&CCC has shown that over half of all UK account holders are concerned about receiving cheques and around a quarter don't l...
26 February 2008 /payments /retail
Elton Cane Digital product delivery at News Corp Australia
I saw this survey last week that revealed 53% of UK banks fail to respond appropriately to online queries or emails. A US version of the same study last year found that of 72 banks surveyed, well over half - 67% - of firms did not provide satisfactory answers via e-mail. These survey results are obviously good marketing hooks for IBM and Kana (whi...
21 February 2008 /retail
Earlier this week, whilst catching up on news from America, I came across an article in the New York Times announcing, "The credit crisis is no longer just a subprime mortgage problem." Now no disrespect but I am sure the majority of people getting this newsflash from the New York Times have no idea what it really means. As for the rest...
15 February 2008 /regulation /retail
Ainsley Ward Vice President, Payments Solutions at CGI
When I worked for a terminal vendor a few years ago, I made a prediction that the market would quickly consolidate down to a few (probably 3) big players - and that they'd most likely be VeriFone, Hypercom & Ingenico - but what I didn't see coming was that the market would get as cutthroat as this. What's unfolding in the Hypercom/Ingenico/Th...
12 February 2008
As Gartner predicts, apparently against the run of events, healthy growth rates in global outsourcing this year (8.1 percent IT & BPO), I wonder if financial sector CIOs aren’t actually considering the year with a wry smile? Despite contemplating a budget squeeze and the need to fully comply with regulatory issues such as MiFID and SEPA, they ...
11 February 2008
There is a trend underpinning Web 2.0. It is a turn to the small - the micro, the nano - whether in payments, transactions, communications, niche, enterprise or economy. It may be too early to label this as a paradigm shift, but the expansion of the microsphere is clearly underway. While the "micro" prefix may be largely associated with ...
10 February 2008
Having been on the road and transitioned through 4 continents since early January, I have spent many a recent hour in an airport lounge counting airplanes and people watching. With my wife and children left behind in good old "blighty" I've had plenty of time to ponder the current turmoil in the financial services industry. As I laid a...
08 February 2008 /regulation
Alan Goodrich Regional Sales Manager at ERI
Seriously, those of faint disposition should have a cushion handy to hide behind! How often do we read about and debate the moral dilemma of mere mortals "playing God" in areas such as medicine, e.g. stem cell research, and physics, e.g. creating anti-matter – but do we ever have that debate in financial services? On the publicly availabl...
01 February 2008 /regulation
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