Online Banking

This community is for discussion of developments in the e-banking world, including mobile banking. This can include all the functional, business, technical, marketing, web site design, security and other related topics of Internet Banking segment, including public websites of the banks and financial institutions across the globe.

Retired Member 

Mob Psycology..........

It's interesting to note that people queue up outside faulty ATMs that dispense twice the amount of cash. Technology has its limitations and it's bound to go wrong at times, just like its creator. Homosapiens want anything that’s doled out free - whether it is of any real use to them- No wonder that there was a long line, when ATMs start dispensin...

10 November 2008 /payments /retail

Retired Member 

Future is the past? Back to cheap authentication...

Maybe it is a result of the cost-cutting trend at banks, SocGen is replacing hardware tokens to grid-card customer authentication on the web. The advantage is clear: it is cheaper to issue some small paper cards than to purchase one hardware token in the EUR 5-15 range, especially when we are talking about hundreds of thousands of customers. The on...

06 November 2008

Uri Rivner CEO and Co-Founder at Refine Intelligence

October Surprise

I just came back from RSA Conference Europe, which – as always – is an amazing time of the year. One particular perk of this event was the public display of the Engima machine, believed by the German forces of Second World War to be impenetrable, and the story of Alan Turing who broke its codes. The intelligence gathered following the breaking of ...

31 October 2008 /security

Retired Member 

Time to Switch off the IVR

Over the last couple of days, I've had occasion to phone a couple of companies that use IVRs, and it has reminded me just how awful the experience is. In both cases, I had to go through 4 or 5 levels before I got what I really wanted (and needed) - which was to speak to a real-life person. You end up with the impression that speaking to their cust...

24 October 2008 /retail

Retired Member 

Interest-Free Periods On Credit Cards: A Common Mistake

Interesting little article in the Press the other day which said that, because some card issuers had reduced their ‘interest free periods’, customers who habitually paid interest would be paying £3 million more in interest each year. This demonstrates a lack of understanding of the basic financial drivers on card accounts, as a card issuer’s purp...

22 October 2008 /retail

Retired Member 

Nobody is spared by the phisers, not even the president

Its amazing hos phisers manage to crack into On-line banking sites, obtain user authentication details and siphon money. Multi-factor authentication, bio-metric identification and enhanced security will go a long way in minimising/preventing such happennings. Most banks across the globe are tightening their user authentication mechanisms which can...

20 October 2008 /payments

Nick Ogden Chairman at Ogden Research

Evolving mobile financial services

With the announcement that Lloyds TSB is adding the functionality to transfer funds via SMS through its mobile banking service, it’s starting to look like the industry may need to consider new authentication solutions that operate in the mobile space. Juniper Research predicted that in five years time around 2 billion mobile users will have bough...

08 October 2008 /payments

Uri Rivner CEO and Co-Founder at Refine Intelligence

Google Moves to 3rd Party Processing - The eCrime equivalent

The numbers behind Google's processing are staggering. Indexing over one trillion URLs, the Internet search giant reported in January that it processes 20 Petabytes of data per day. My Word spellchecker says there's no such word as Petabyte. It underlines it in angry red. So I googled it (hey, my spellchecker also says there's no such word as googl...

18 September 2008 /security /payments

Uri Rivner CEO and Co-Founder at Refine Intelligence

Malware reaches new heights

Private computers around the world are being infected by malware on a daily basis. Some immediately wear a glazed expression and succumb to the will of their new master – a botnet operator. Others suffer from minor effects. But this amusing news piece takes malware to a new height. 350 km high, to be exact. Wired reported (http://blog.wired.com/27b...

27 August 2008 /payments /retail

Uri Rivner CEO and Co-Founder at Refine Intelligence

First Man on Mars - a 13 years old?

NASA, The European Space Agency, the Russian and Chinese space programs all set the period of 2030-2040 as the likely target for a manned space mission to Mars. There's a healthy competition going on. The average age of NASA astronauts is 34, but when we talk about commanding a manned mission to a heavenly body, more experienced people take the he...

26 August 2008 /security