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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Retired Member

Retired Member 

IOT-fueled Connected Commerce - thru the lens of the Payments Industry

Digital commerce has crossed its chasm of adoption and it is now part of the strategy for all major financial institutions to create an omni-channel environment for their end-customers. As the entry-barrier stands at its lowest ever level, nimble technology players are increasingly becoming the partner of choice for merchants and consumers for the...

/payments

Ron Delnevo

Ron Delnevo Chair at UK Cash Supply Alliance

A Vision of a Smart Future for UK ATMs

Which? has issued a report that claims the Big 5 Banks in the UK are closing their branches at the rate of 60 a month. If this is true, it will not be the run-rate of closures for long. Barclays,HSBC, Lloyds Banking Group, RBS Group and Santander have only around 5000 branches left between them. A 60 per month closure rate implies they will all be ...

/payments

Kannan Amaresh

Kannan Amaresh Senior VP & Global Head - Insurance at Infosys

Innovation Imperatives for Insurers in the Digital Age

Even a casual look into the history of insurance reveals its rapid evolution over the last decade - from a slow-paced and highly regulated industry, to one consumed with technology transformation. Till recently, insurers have grappled with challenges of engaging millennials, managing investments, simplifying systems, improving combined ratios, and ...

/ai

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Seamless access to data in digital Europe

Eminent article by Markus Hautala - head of Blockchain Solutions at Tieto "Any thriving economy depends on the availability and free movement of skilled labour, products and services. Data has for centuries been an integral element in facilitating the movement of these assets. For the casual observer, it might seem that – thanks to the inter...

Anthony Walton

Anthony Walton CEO at Iliad Solutions

TSB And How the Industry Needs to Rethink Testing and Migrations

Nobody should rejoice in the problems faced by TSB in its migration to the Sabadell system. TSB’s customer base has suffered, the bank’s reputation has been hammered and, inevitably, fraudsters have taken advantage of the situation. Alongside the problems faced by TSB and its owners, the industry as a whole has suffered. Every time this sort of ...

/retail

Kunal Patel

Kunal Patel Product Director at Worldpay

Creating the perfect chatbot

The world has gone chatbot crazy, certainly there is still a lot of focus on ‘virtual assistants’, as some people like to refer to them as. They are essentially used to mimic human speech where a human would be required via a messaging interface. As someone who closely works within the financial services industry, automation is certainly one of th...

/ai

Retired Member

Retired Member 

Flexing to keep-up: Building the client strategy around a consistent and smart CRM ecosystem

Any organisation future is at risk – the average life expectancy of a company collapsed from 75 years in the mid-1950s to 15 years today. More than 200 years ago, Charles Darwin concluded that is not the strongest nor the smartest species that survive but those that best adapt to change. It is even more valid in today’s world: disruptive transform...

Retired Member

Retired Member 

Flexing to keep-up: starting with Self-awareness

Organisations are increasingly aspiring to an ideal future state with a settled brand, a critical size, a robust customer network, strong assets, and a geographically replicable business model. But with increased scale comes increased complexity - and in turn, the risk of inefficient processes. The quest for a more flexible and adaptable organis...

Romal Almazo

Romal Almazo Emerging Technology and Digital Asset, Adviser at Former Crypto and blockchain leas at CAPCO

WHY MANY ICOs ARE A WASTE OF TIME

WHY MANY ICOs ARE A WASTE OF TIME In Part I of this paper I discuss why you need to exercise caution when assessing whether to invest in an initial coin offering (ICO). In Part II, I will provide you with the tools to properly assess an ICO based on a comprehensive selection criteria. INTRODUCTION As the ICO juggernaut rolls on in 2018, almost ...

/startups

Priya Lakshmi

Priya Lakshmi Digital Leader at Own

Smart City Initiatives, Blockchain and Banks

“What is common between a toothbrush and a mobile phone?” was the question asked at one of our offsite to test our team’s creativity. When I was asked recently how I see banks playing a pivotal role in blockchain based smart city initiatives, I for a moment felt like the toothbrush / mobile phone question. The winning answer to that question was c...

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