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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
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Alex Kreger Founder and CEO at UXDA Financial UX Design
What do bank customers have in common with two NASA astronauts who were recently stuck in space for 8 months instead of 8 days? At first glance, not much. But if we dig deeper, the issue goes beyond a malfunction in Boeing’s Starliner capsule. NASA made a tough call on August 24, 2024: it was too risky to bring two astronauts, Butch Wilmore and S
02 September 2024 /ai /predictions
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
The European Union has now almost completed a massive legislation effort to promote the data driven economy. There should be no doubt that this common Trust Infrastructure is much needed in all countries and a new opportunity to take a decisive step towards a much more on a daily level concrete Single Market. It is no secret that Europe needs t...
01 September 2024 /retail /identity
Dirk Emminger Managing Director at knowing finance
Introduction to an AI Series with 8 Articles A different view on AI is needed In the banking sector, as of summer 2024, artificial intelligence remains largely in the background, or, when in use, mainly within operations and occasionally in innovation labs. When AI does play a role in the front-end, it is typically in presentation rather than i...
28 August 2024 /ai /retail
Financial product owners face unique challenges that require staying ahead of the curve with innovative design strategies. Financial services must not only be efficient and user-friendly but also align with business goals and regulatory requirements. The key to success lies in mastering design concepts that enhance user experience, streamline cont...
27 August 2024 /retail /devops
Many financial companies believe that packing their apps with countless features and the latest technology will attract and retain users. However, this approach could result in the opposite effect, driving users away due to overwhelming complexity. The true key to user retention is not more copycat features, but a more simplified, user-friendly ex...
22 August 2024 /retail /devops
The European Union has - as most of us know - made a massiv effort for the Trust infrastructure needed for the data driven economy. Small wonder when it has been understood how enormous the benefits will be for productivity, security, services to citizens and enterprises, privacy, ethical AI and the Single Market. But - now as we should realise ...
21 August 2024 /retail /identity
The design of financial services is a labyrinth of complexity, regulations and high stakes. Despite the allure of high-profile projects and substantial budgets, even the most skilled designers often hesitate to delve into this demanding sector. The primary reason? The consequences of design flaws in financial services can be catastrophic, ranging ...
19 August 2024 /retail /devops
The integration of AI into banking is poised to dramatically transform the industry within the next five years, driven by the breakthrough success of technologies like ChatGPT. This change is necessitated by the limitations inherent in human capabilities. As we gaze into the future, the disruptive potential of AI becomes evident, promising to revo...
09 August 2024 /ai /retail
When banking executives confront the challenges of digital transformation, a familiar frustration emerges: “Why are customers complaining about our digital services?” While some bank employees blame customers, the true issue lies in the complex and unintuitive interfaces these customers face. Common Customer Complaints About Digital Banking Apps D...
05 August 2024 /people /retail
The concept of super apps has revolutionized the way users interact with digital services, integrating various functionalities into a single, cohesive platform. Initially coined by Mike Lazaridis in 2010, a super app offers a seamless, integrated experience by leveraging the unique capabilities of its platform. This article explores the huge poten...
22 July 2024 /retail /markets
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