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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Web squared - what does it mean for banking?

Interesting paper by Tim O'Reilly and John Batelle titled web squared. Starts out by describing how the Web 2.0 "network as a platform" enables applications that get better the more people use them with network effects acquiring users - then learning from them and building on their contributions. Web 2.0 is all about "harnessing co...

/retail

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Dream scenario for VAT auditing

Making life easier and work more productive for SMEs in EU is a central goal for EU and most member states. More productive SMEs means more productive large enterprises and lower cost for the public sector (equals lower tax pressure and thus again better productivity and competitive position - less inclination towards protectionism). Now there is ...

/payments

Retired Member

Retired Member 

Great Idea, Shame About the Marketing

This is an interesting proposition. “Sign up for our Linux card and help a cherished organisation. However, apart for an initial $50 bung, we won’t tell you how much more you will be contributing. Just spend like mad, safe in the knowledge that part of your spend will also be contributed.” How much, then? 1%, 2%? Or will it be something like

/retail

Retired Member

Retired Member 

St George Follows On Scrapping Overdraft Fee

$40 was pretty steep. I do point out that it could be a good strategy. After all we know that the non-bank competitors are lining up superior services and banks need to try and hang on to their customers. The overdraft issue is one which money transfer and non-banks alone may not easily compete with. They can't offer an overdraft. At a $40 fee they...

/retail

Retired Member

Retired Member 

Touch technology in bank branches?

Apple Tablet PC is rumored to arrive soon, and will add some oil to the fire with discussions on touchscreen devices and their possible use. The two greatest achievements so far were the successful iPhone plus its ‘hot butter touch’ GUI and Microsoft Surface which was superior on videos, but never really made it to the wide public use. An other in...

Stanley Epstein

Stanley Epstein Associate at Citadel Advantage Group

Do banks really understand innovation?

A current question doing the rounds about banks and innovation really got me thinking. Are banks really interested in innovation or are these "innovators" just few and far between? When we speak about innovation it is not only technology. Innovations can come about without any technological advance. There is a distinction between "pr...

/regulation

Stanley Epstein

Stanley Epstein Associate at Citadel Advantage Group

Has the financial industry learned nothing?

I have been following recent press reports with a growing sense of unease. What I am reading is that some of the big banks, including some that were only bailed out by their respective governments in both the US and the UK less than a year ago, are back at the casino tables. They are now shopping around for "talent" and they are willing ...

Retired Member

Retired Member 

Abandoned Shopping Carts and Google Ads a la carte

I read the recent research on why online shoppers abandon their shopping carts at checkout (payment). While a shopper's economic circumstances play a substantial part, the research supports the view I have that more sales will be completed if the buying/paying process is much simpler, faster and the process does not risk the customer's identity or...

/payments

Retired Member

Retired Member 

How Not To Sell Online...

I was reviewing my investments this weekend, like you do. Not that there’s much to review, especially after having been Gordoned over the last 12-18 months. Anyway, I decided that one of my ISAs wasn’t performing very well, so, after having a good ferret around Trustnet, I settled on a replacement to switch to. I chose one of Fidelity’s funds. ...

Stanley Epstein

Stanley Epstein Associate at Citadel Advantage Group

You gotta be kidding!

I generally find the subject of banking, risk management, payments and so on to be pretty serious stuff. After all I have spent my entire career dealing with the various aspects of all of this. I must admit however that there is always room for a lighter side to everything. But so far I always seem to have missed these more amusing moments. So my...

/payments /retail

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