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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Alan Goodrich

Alan Goodrich Regional Sales Manager at ERI

EUR 33m to reinvent the wheel...

Arguably this is not a blog, as it has been too long since my last missive - perhaps on this occasion it should be categorized as a periodic rant in disbelief at human ability not to learn from others’ mistakes? In this month’s issue of IBS Publishing (Issue 18.9, June 09) a lead article described a project at Caja Madrid, the fourth largest saving...

/retail

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Half baked efforts..

We live in an increasingly fragmented reality and often enough it is difficult to see the full picture when trying to turn inventions into innovations. Very strong focus can be put on the many aspects needed to make new services take off - like general utility, clinically simple user interfaces, reusing excisting user experience and stressing envi...

/payments

Retired Member

Retired Member 

Trust - A Turmoiling Trait ?

Surveys in this phase of turmoil (recovery?) indicate that the customer priorities for choosing Banks are "Financial stability”, "Trust" and "customer focus" of Banks- Interpersonal relationships to the fore as crisis erodes trust in banks . The term stability of a bank was never in the top priorities, till customer felt t...

/retail /wholesale

John Cant

John Cant Managing Director at MPI Europe Ltd

Brokers move to form industry standard CSA platform

The announcement overnight that Cogent Consulting LLC, leading developer of commission management systems for the securities industry, has signed a letter of intent for the sale of a majority of the company to a group of major global institutional broker-dealers, is the strongest signal yet that brokers have taken up the challenge to create an in...

/wholesale

Retired Member

Retired Member 

ISO20022: Banks are convinced but are Corporates?

In the other part of my virtual life, I have written about the push toward ISO20022--both the positives and the negatives around the new standard as well as the lack of a business case directed toward corporates. So if these comments seem a little familiar--don't say I didn't warn you. Because I still think the issues that I raised are valid and s...

/payments

Retired Member

Retired Member 

I, Robot can understand your plain customer language

Ever wondered, how would it feel to instruct a machine buy telling it "bring me a coffe" or "pay my bills"? You can do it today. Err.. at least almost. Natural language interface is an idea that is pretty well developed by now. Simple sentences can be automatically transformed to instruction codes with a high probability of bein...

John Cant

John Cant Managing Director at MPI Europe Ltd

Nurturing my Inner Maverick

Apparently travel broadens the mind, at least that’s why I am travelling to Arsenal’s Emirates Stadium with alliance partner Rob Woolley (SVP EMEA of Globant) to the Somesso “Creating Social Capital” event. For those of you who don’t know Globant, it is the leading Latin-American IT Services & Software Development group, and they have developed...

/wholesale

Retired Member

Retired Member 

Yet More Hypocrisy In Justifying Expenses

Last night on Newsnight, Shaun Woodward, made a spirited attempt to comment on the expenses scandal. In doing so, however, he highlighted yet another area of hypocrisy that underlines why our current set of politicians are not fit to govern. Jeremy Paxman questioned why, when he is so rich (he is married to a Sainsbury) he should claim mortgage in...

/retail

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

There are no corporate customers

There are no "private customers" either.. Only human customers in different roles. And they surely deserve to be served with similar tools, logic and language irrespective of the role. Anything else is bad service and slowing up adoption of more productive practises in both roles. This is especially important for SMEs - 23 million of them...

/payments

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

e-id service making great progress

So sensemaking to let citizens log in to public sector with e-bank log-on tools. Check statistics here: http://boharald.blogspot.com/2009/04/e-id-making-great-progress.html This is so saving both tax payer's money and speeding up e-government as tools are familiar, trusted and much more convenient than any public-sector-only tool would be. Sever...

/payments

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