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Fintech, you get me!

Tech chat all about how tech is literally just changing all of our lives.

Joris Lochy

Joris Lochy Product Manager at Intix | Co-founder at Capilever

Customer Support as a Strategic Asset: Shifting the Paradigm from Cost to Value

In the financial sector, a significant number of employees work in the Customer Support (Customer Care) department. However, blogs about the financial (Fintech) sector often overlook this department, focusing instead on sales and IT. Instead Customer Support departments are often considered as necessary costs (a cost center) that should be minimize...

/people

Joris Lochy

Joris Lochy Product Manager at Intix | Co-founder at Capilever

Problematic debt - A big taboo in search for a Fintech solution

Taking on debt is not necessarily a bad thing (as long as the debt is used for things to generate wealth), but in the current cost-of-living crisis debt can easily spiral out of control. With an ever-increasing number of people struggling to pay their bills and pay back their debts, problematic debt is a major concern. Unfortunately admitting to d...

/retail /inclusion

Joris Lochy

Joris Lochy Product Manager at Intix | Co-founder at Capilever

Why Customer Centricity is Crucial for Fintech Success: Common Pitfalls to Avoid

Fintech and customer-centricity go hand in hand. The Fintech movement originated from the observation that traditional incumbent banks insufficiently served their customers and focused too much on their own interests. This customer-first focus of the early Fintech pioneers is still at the heart of most Fintechs today, which means also that custome...

/startups

Joris Lochy

Joris Lochy Product Manager at Intix | Co-founder at Capilever

Every neobank its own niche

In some of my previous blogs (cfr. "Is a new bank consolidation wave inevitable?" - https://bankloch.blogspot.com/2021/03/is-new-bank-consolidation-wave.html and "Neobanks should find their niche to improve their profitability" - https://bankloch.blogspot.com/2020/12/neobanks-should-find-their-niche-to.html) I already shared my...

/retail /startups

Retired Member

Retired Member 

Can loans against anything deemed valuable to the borrower and lender be possible?

Worldwide consumers spend nearly 1.5 trillion USD in buying financial and non financial assets both movable and immovable. A major chunk of these assets does not contribute to wealth creation or an addition to users' portfolios that may return additional income in future. These are non-financial assets. In banking terms such assets are practically...

/startups /inclusion

Retired Member

Retired Member 

The global acquiring landscape redefined

Fintech start-ups are known for being agile and efficient and they now have their eyes on the banks’ revenue sweet spot. These new entrants, have a well-established online presence, they are targeting merchant services and managing to hold on to them through mobile access. To stave off this threat, banks need to work with merchants to strengthen t...

/payments /wholesale

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