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A look back at EBAday 2014

1 23 June 2014 Be the first to comment

Daniel Szmukler

Director

EBA

With Helsinki and another successful EBAday behind us, it is time to reflect on the conversations and themes from the show. With 800 attendees this year, this was the biggest EBAday yet and the Finlandia Hall was buzzing with discussions between industry leaders in transaction banking. One word on everyone’s lips from the start was ‘innovation’.

The message that hit home was that payment services providers can only succeed if they truly listen and cater to customer needs.

Amid growing customer demand, banks are ramping up their technology and forging new partnerships with the goal of creating a seamless, ‘one-click’ payment experience.

It also became clear that the issue of trust will remain paramount and firms will continue to ensure that their systems keep customers and their money safe from fraudulent activity. And it is not just with customers that the banks will have to prove themselves.

The challenges for our industry are manifold: pressure from customers, regulators and newcomers to the payments space mean that we can no longer rest on our laurels.

The secret to success? I share the view that this is about full transformation, not just incremental change. Let’s see together how far we can get by next year’s EBAday in Amsterdam.

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EBAday

EBAday is the annual event for European payments professionals organised by Finextra and the Euro Banking Association. This community has been created to deliver a forum for EBA delegates to exchange views on instant payments, open banking and new developments in payments processing and technology.

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Daniel Szmukler Director at EBA

Author 25 November 2014

From Vision to Focus

Major progress was made in 2014 on the common understanding of the strategic importance of alternative payments for the European banking sector, against the background of transforming private and public sectors. The EBA produced three key deliverables in this field. One on the user requirements for e-APs, in which the change drivers and the various product segments were described in more detail, including a comprehensive summary
of challenges for banks. The second deliverable was on Digital Identity and its
strategic relevance to the banking industry. Digital Identity leverages trust
and the existing security infrastructure towards consumers, merchants,
corporates and other e-AP providers. The third deliverable is on the
infrastructure requirements for e-APs. The EBA Working Group on Electronic Alternative Payments (e-APWG) analysed the infrastructure landscape of e-APs and calls now for collaborative action to create the so-called ‘Digital
Services Infrastructure’. This ‘layer’ on top of the existing infrastructure
should offer EU-wide trusted reach to e-APs to reduce fragmentation, as well as provide real-time payment capabilities through bank and non-bank payment providers. The results are also very relevant for all regulatory developments banks are facing for 2015 and beyond, including Secure Pay, PSD2 (Access to the Account), eIDAS, Data Protection and AML4. Over the last year the transformational capability of e-APs have become more apparent and actionable for 2015. Change will go beyond the payment silo within banks. In order to accelerate the required change within institutions the overall understanding of banking challenges in this domain need to be communicated and understood by a large audience of decision makers and influencer. As speed is of the essence, EBAday in Amsterdam will gather senior leaders of the various banking silos to become aware and involved in these highly strategic change projects. Could one think of a better way to mark EBAday's 10th anniversary?