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The concern with stories like the recent one in the Telegraph about it being too expensive for the police to arrest a fraudster - so there are no consequences for the card fraud criminal - is that they erode confidence in the entire payments system. We often talk about fraudsters going for the weakest link, but we don't often think the police will be that weakest link!
The problem with stopping fraud is that the closer you get to 100% fraud prevention, the more cumbersome and expensive it is. For example, a bank could stop a lot of consumer fraud if every single transaction was verified personally over the phone with a consumer - but it would be very expensive for the bank and very inconvenient for the consumer, the trick is to find the balance.
Stories like this go to show that the best way to tackle card fraud is to prevent it. The retailers should ensure that they are working with a merchant acquirer who uses comprehensive fraud detection tools and techniques to identify and block fraudulent transactions before they happen, and before goods are delivered - so the retailer doesn't end up on the front line of trying to stop the criminals single-handed.
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
Roman Eloshvili Founder and CEO at XData Group
02 August
Konstantin Rabin Head of Marketing at Kontomatik
Denys Boiko Founder at Erglis
01 August
Michael Zetser CEO at Flyfish
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