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Is UC in the dealing room still tepid?

08 January 2009 1 comment

Retired member

Just reflecting on whether the current situation facing the institutions today has added weight to this prediction back in 2006.

As the business case for Unified Communications solidifies and the pressure from the downturn intensifies, the appetite to deliver these benefits to those in the dealing room is in fact increasing in some sub-sectors.

So why then do we still see the focus of UC directed at traditional operational roles within the larger organisations? Read it here.

There is of course the counterbalancing argument that dealing rooms are not the best place to try out new technologies, but I do struggle somewhat with the notion that the maturity of the offer from the vendors such as Cisco, Nortel and Avaya is still infantile.

Maybe stretching lean resources throughout 2009 will see pioneering institutions assess the role of UC in the dealing room from an alternate perspective?

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Unified Communications in Financial Services

A community for debating the role of UC within the banks today and how it may progress in the near / medium term.

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Comments: (2)

Paul Penrose Head of Research at Finextra

08 January 2009

Chris

I appreciate the sentiments, but fear you may have taken on an extremely hard sell with this one. In the current economic climate, I can't see any bank allocating scarce budgetary resources to a dealing room VoIP communications solution - even if the ROI appears rational. If they wouldn't do it during times of plenty, why do it now?

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A Finextra member

08 January 2009

Paul

I do agree that this is a challenging course to consider in the climate today - although spend has not been absolutely removed from the agenda. There are scenarios where investment is necessary and may not be deferred, and it is here that I've seen some organisations use this “necessary” spend to release extra benefit. In broad terms the targets I see that are high on the agenda are improved business continuity management, tighter integration between communication channels, information held on counterparties and trade execution process (compliance play), and the amalgamation of disparate communication platforms.

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