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In my last post, I brought you the cold, hard facts and explained why digital wallets are the future of payments. Now, I'll show you what customers are looking for with digital wallets.
People want a fast, easy-to-use, safe, and seamless payment experience. This is where the mobile wallet comes in. People enjoy using mobile wallets, and why wouldn’t they? Digital wallets allow users to safely pay for purchases in advance, worry-free, and with no hassle. 85 percent of smartphone users who use contactless payment technology have positive perceptions of the payment method. Mobile wallets allow consumers to make purchases using an app or a quick flash of a smartphone. Cash, credit cards, coupons, or even ID cards are a thing of the past thanks to the convenience of mobile wallets.
According to a recent survey by McKinsey & Company, 70 percent of consumers strongly believe that mobile payments are going to be the norm, and will be the favoured form of payment for national and online merchants, the two categories where digital payments are the most important.
ADVANTAGES OF A DIGITAL WALLET
EASY TO USE, SIMPLE TO CARRY:
FRAUD MONITORING AND ZERO-LIABILITY PROTECTION:
ENHANCED SECURITY FEATURES:
DATA ENCRYPTION:
IMPROVED COMMUNICATION, ENGAGEMENT, AND REWARDS:
The key to a successful digital wallet is providing an improved and enhanced shopping experience. Not surprisingly, prepaid payments go hand-in-hand with digital wallets. “In many ways, a prepaid card is to a mobile wallet what a debit card is to a checking account,” prepaid industry executive Amir Wain says. “Think about how much more accessible debit cards made our checking accounts. Prepaid cards do the same for mobile wallets today.”
Mobile wallets and digital payments can reduce customer acquisition cost, decrease operational costs, increase the lifetime value of customers, and improve revenue. Many businesses stand to benefit from the use of digital wallets, including merchants, marketing firms, payments processors, finance companies, and more.
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
Roman Eloshvili Founder and CEO at XData Group
31 January
Prakash Bhudia HOD – Product & Growth at Deriv
30 January
Ritesh Jain Founder at Infynit / Former COO HSBC
29 January
Carlo R.W. De Meijer Owner and Economist at MIFSA
27 January
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