Business Knowledge for IT

Human vs Humanoid: The changing face of finance

19 Jun 2017

Being ‘digital first’ is the recipe for success for any business. As our dependence on technology increases, businesses are recognising that they must change their game-plan. This is no truer than in the finance industry, where customers are more connected than ever before, using an array of digital and social channels to contact companies with qu...

The challenge of customer loyalty in the era of Open Banking

25 Apr 2017

There is big change afoot in the world of retail banking. Over the past few weeks, the rollout of the much-discussed Open Banking Standard has begun. The new recommendations for the way banks share data could hold the key to transforming the way customers choose who they wish to bank with, by making the experience of changing current accounts or d...