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27 Sep 2023
Customers expect their entire purchase journey to be seamless, smooth and feel part of a coherent, cohesive whole. Payments professionals are increasingly stepping up to the broader challenge, expanding their vision beyond a narrow focus on payment to include aspects of the customer journey that might otherwise fall through the cracks. The result ...
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19 Sep 2023
Now that the first draft of the proposed PSD3 regulation has been released, there is a significant amount of interest in data sharing between banks and third-party organisations. PSD3, in its current guise, raises several questions around its impact on online credit card payments, fraud, and conversion rates. Yes, the draft proposal addresses fou...
10 Feb 2023
As the new year sets in and proactive merchants continue to think of ways to boost revenue in the face of a likely recession across many parts of the world, paying attention to hard declines might not be the first area of the payments journey that gets attention. Why is this? It’s because hard declines seem to end the customer’s journey. Most peop...
05 Dec 2022
The PSD2 regulation came into force in the UK on 14 March 2022, a full two years after it was implemented in France, Germany, Spain and Italy. Central to the directive is the requirement for merchants to conduct Strong Customer Authentication (SCA) unless an exemption or exclusion can be granted. However, although this, in theory, means less fraud...