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Great interview - finally a bank who has realised that customers are not concerned about the "rails" they expect a convenient, speedy and cheaper fee when making international transfers.

Comparing the offering of e.g. TransferWise - small FX margin, reasonable fee, speedy delivery timeframe within hours and full principal delivery and then rate this against the standard correspondent banking model (higher FX spread, higher transaction fee, delivery in days as well as the possibility of beneficiary bank deductions) it's like night and day. 

It's a shame PSD2 didn't kill off the beneficiary deduction revenue stream that European banks can continue to take on 1 leg out transactions, as this could have resulted in dynamic change of behaviors.

For now let's hope the "Customer demand" argument wins the day.