Community

Its a welcome move from MAS for providing a level playing field for all the players in the AI ecosystem. How they define transparency and how consumers disclose the use of data will be interesting to watch.

Most Banks look at investment in all channels apart from the Branch to keep in line with the younger generation needs , trends and customer expectation and experience. Investment in branches and scaling it up through a  technology push is a good move. It may not yield quick benefits but will yield steady benefits in the long run. All tech investments should look at branch too since when customers get stuck on other channels, branch is their last resort.